Brittney Waters

• Provide counseling, intervention, and casework services to individuals with mental health, behavioral, and developmental delays.

• Facilitate IEP, 504 Plans, and transition meetings with school officials and parents.

• Conduct monthly/quarterly meetings, collected data, and maintained records on a daily basis.

• Provide training and consultation to improve behavioral health outcomes.

• Develop intervention strategies and assess program effectiveness.

• Led recreational and educational activities for youth in a dynamic summer camp environment, promoting teamwork, creativity, and personal growth. Supervised groups of children across various age ranges, ensuring their safety, engagement, and well-being. Designed and facilitated daily schedules, arts and crafts, sports, and field trips. Mentored junior counselors and collaborated with staff to manage behavior, resolve conflicts, and foster an inclusive, fun-filled atmosphere. Earned praise for leadership, enthusiasm, and the ability to connect with children from diverse backgrounds.

Planned and delivered standards-aligned instruction in core subjects for a diverse group of 2nd grade learners, incorporating differentiated strategies to meet varied academic and behavioral needs.

• Implemented formative assessments and progress monitoring tools to track student growth, inform instruction, and support individualized learning goals, including those outlined in IEPs and 504 plans.

• Delivered standards-aligned instruction to 2nd grade students in a unique temporary camping site setting, creating an engaging classroom environment.

• Employed creative teaching strategies to optimize learning in a non-traditional setting, aligning with Amana Academy's Expeditionary Learning framework.

• Developed differentiated instructional plans to address diverse academic and behavioral needs, supporting individualized learning goals.

• Job ended due to budgeting.

Produced AI-driven content and analyzed large datasets to improve operational efficiency and filled in KPI forms, engaged Magi, Tasky and other platform tools.

• Provided chat and support services via Google applications.

• Job ended due to contract ending.

Reading Foundations, Special Education Teacher & Case Manager

• Instructed diverse subjects while overseeing individualized education plans (IEPs).

• • Led English Language Arts and reading intervention programs for grades 5-8.

• Engaged with students in a friendly and professional manner to quickly serve their needs in English and Math courses.

• Responded to student questions with detailed explanations, guiding them through content without giving away answers.

• Redirected students to their teachers for course-specific questions and sought guidance from advisors when needed.

Oversaw recruitment, onboarding, and employee relations, ensuring compliance with company policies and labor regulations.

• Provided high-level administrative assistance to executives, including scheduling, correspondence, and coordination of meetings and projects.

Director of Marketing & Sales Communications

Georgia State University (The Signal) - Atlanta, GA

September 2019 to May 2020

• Designed and implemented marketing campaigns, increasing engagement, sponsorships, grants and sales.

• Supported the development of young girls in kindergarten through 4th grade by leading activities that promoted leadership, teamwork, and community service. Assisted with planning and supervising troop meetings, events, and badge-earning projects in alignment with Girl Scout values. Fostered a safe, inclusive, and engaging environment that encouraged personal growth, creativity, and friendship among members. Served as a positive role model, helping girls build confidence and life skills through hands-on learning and group collaboration.

• Cultivated learning experiences through tutoring and mentorship for middle school students

• Designed and led engaging sewing classes for students ranging from 2nd grade to adults across multiple educational institutions. Developed age-appropriate curricula that fostered creativity, fine motor skills, and practical craftsmanship. Created a positive and inclusive classroom environment that encouraged artistic expression, patience, and self-confidence. Managed class planning, materials, and student progress while adapting instruction to diverse learning styles and skill levels. Successfully built strong relationships with students, parents, and faculty, promoting a lasting appreciation for the art of sewing.

Designed and facilitated engaging STEAM lessons for K-8 students, integrating science, technology, engineering, arts, and math.

Developed hands-on projects that supported differentiated instruction and aligned with student IEP goals.

• Created inquiry-based learning experiences to promote innovation and critical thinking across academic levels.

• Supervised daily operations of luxury spa, focusing on exceptional guest satisfaction and top-tier service delivery.
  Led a skilled team of spa professionals, managing appointments and enforcing high service standards.
  Conducted employee training sessions and performance reviews to elevate service quality.
  Coordinated with hotel leadership to integrate spa services into overall guest experience strategy.
  Enhanced revenue generation through successful upselling initiatives and membership retention efforts.
  Refined appointment management processes for improved efficiency and reduced wait times.
  Developed marketing strategies for targeted promotions to attract new clients.
  Maintained quality assurance protocols that reflected luxury brand image.

• Provided high-volume customer service support in one of the busiest international airports.
  Assisted passengers with inquiries and travel concerns to ensure smooth airport experiences.
  Resolved escalated issues with professionalism, demonstrating strong problem-solving skills.
  Collaborated with TSA, airline staff, and airport personnel to uphold safety protocols.
  Maintained a calm demeanor while managing high-pressure situations and diverse customer needs.

• Provided exceptional customer service in a fast-paced bakery setting, assisting guests with custom orders, product recommendations, and daily purchases. Maintained a clean, organized, and fully stocked bakery display while adhering to strict food safety and sanitation standards. Prepared, packaged, and labeled baked goods with accuracy and efficiency. Collaborated with team members to fulfill large orders and seasonal promotions, contributing to increased customer satisfaction and repeat business. Recognized for reliability, attention to detail, and a friendly, customer-first attitude.

• Gained comprehensive experience across key areas of early childhood education and administration in a high-impact nonprofit setting. As an Instructor, supported classroom learning for infants through Pre-K, fostering developmentally appropriate activities and nurturing environments. As a Receptionist, served as the first point of contact for families and staff, managing front desk operations with professionalism and care. In the HR Assistant role, assisted with onboarding, file management, and administrative support, contributing to efficient and compliant HR operations. Demonstrated flexibility, reliability, and a passion for early childhood development throughout all roles.

• Supported daily library operations in a community-focused environment, assisting patrons with locating materials, using library technology, and navigating resources. Handled check-ins, check-outs, and shelving to maintain an organized and efficient system. Assisted with youth programs, community events, and literacy initiatives, contributing to a welcoming and educational space for all visitors. Developed strong communication, organizational, and customer service skills while gaining hands-on experience in a public service setting.

• Provided conflict resolution support to students across multiple grade levels, fostering a positive and respectful school environment. Facilitated peer-to-peer mediation sessions, helping students navigate disagreements, improve communication, and develop problem-solving skills. Trained in active listening, neutrality, and confidentiality, serving as a trusted intermediary among students and staff. Contributed to reducing disciplinary incidents and promoting emotional intelligence within the school community. Recognized for leadership, empathy, and the ability to de-escalate tense situations calmly and effectively.