Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Watson

Tahoka,TX

Summary

Dynamic Patient Care Coordinator with extensive experience at West Texas Bariatrics, excelling in HIPAA compliance and patient relations. Proven track record in enhancing patient satisfaction through effective appointment scheduling and exceptional customer service. Recognized for reliability and dedication in streamlining communication between patients and healthcare providers, ensuring optimal care delivery.

Proactive and goal-oriented with excellent time management and problem-solving skills. Known for adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Patient Care Coordinator

West Texas Bariatrics at SWAT Surgical
09.2019 - 08.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Collected payments for office visits and procedures.

Education

Tahoka High School
Tahoka, TX
05-2009

Skills

  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Customer service
  • Attention to detail
  • Patient relations
  • Patient care coordination
  • Documentation
  • Medical data collection
  • Multitasking
  • Medical record requests
  • Calm and effective under pressure
  • Reliability and dedication
  • Multi-line telephone systems
  • Insurance authorizations

Timeline

Patient Care Coordinator

West Texas Bariatrics at SWAT Surgical
09.2019 - 08.2025

Tahoka High School

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