Brittney Watts
Columbus,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
11.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Completed data entry tasks with accuracy and efficiency.
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Professional Nail Technician
Classic Nails
06.2019 - Current
- Met with clients to discuss needs, service preferences and special requests.
- Introduced signature services, including acrylics and gel tips to increase overall sales.
- Upsold specials and bundled finger and toe-nail packages to increase personal profit.
- Gave daily customers gel, acrylic and natural manicures.
- Improved customer satisfaction by finding creative solutions to problems.
Sales Associate Team Leader
The Children's Place
06.2017 - 03.2019
- Hired and trained team members to carry out department tasks.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Processed orders through handheld system and coordinated product deliveries.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Prepared cash deposits with zero discrepancies.
Customer Service Representative
TSYS
01.2012 - 04.2012
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
- Collected debts in aged credit card debt within a specific.
- Managed charge-off credit card accounts.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Sales Associate
Old Navy
07.2007 - 06.2009
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Some College (No Degree) - Nursing
Columbus Technical College
Columbus, GANail Technician Program - Nail Technician
Rivertown School Of Beauty, Barber, Skin Care, And Nails
Columbus, GA4 2010
High School Diploma -
Central High School
Phenix City, AL4 2006
Skills
- Infection controls
- Cleanliness
- Manicures
- Gel tips
- Operations leadership
- Team collaboration
- Problem-solving skills
- Product knowledge
- Schedule maintenance
- Cash management experience
- Client satisfaction
- Coordination skills
- Problem resolution
- Organization
- Process improvement
- Data Entry
- Information Security
- Technical Support
Timeline
Customer Service Representative
Continuum Global Solutions
11.2020 - Current
Professional Nail Technician
Classic Nails
06.2019 - Current
Sales Associate Team Leader
The Children's Place
06.2017 - 03.2019
Customer Service Representative
TSYS
01.2012 - 04.2012
Sales Associate
Old Navy
07.2007 - 06.2009
Some College (No Degree) - Nursing
Columbus Technical College
Nail Technician Program - Nail Technician
Rivertown School Of Beauty, Barber, Skin Care, And Nails
High School Diploma -
Central High School
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