Brittney Watts

• Conducted remote check verification to prevent fraudulent transactions.

• Analyzed customer accounts for suspicious activity.

• Assisted customers with account-related inquiries and security concerns.

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• Answered phone calls and assisted patients in pre-qualification for studies.
• Evaluated and graded calls for quality assurance.
• Provided accurate and detailed information to customers regarding healthcare services.

• Assisted customers with merchandise selection and checkout.
• Handled cash, check, voucher, and electronic payments accurately.
• Resolved customer complaints and provided information about products and store policies.
• Stocked shelves, priced items, and managed inventory.

• Managed customer orders, handled cash transactions, and maintained a clean and organized work environment.
• Supervised and trained employees during shifts.
• Ensured customer satisfaction by addressing concerns and fulfilling special requests.