Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Wavra

Hartford

Summary

Dynamic and customer-focused professional with extensive experience at Perc Place, excelling in order processing and relationship management. Proven ability to enhance service quality and anticipate customer needs, ensuring satisfaction. Skilled in point-of-sale operations and food safety, I thrive in fast-paced environments while delivering exceptional dining experiences.

Overview

7
7
years of professional experience

Work History

Server/Barista

Perc Place
Hartford
01.2024 - Current
  • Presented menus and answered questions regarding items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Design Assistant

Zothex Flooring Cabinets & More
Sacramento
07.2022 - 10.2023
  • Developed mockups or product samples using digital or manual design equipment.
  • Researched new trends in design and branding to stay up-to-date on industry standards.
  • Managed multiple projects simultaneously while meeting deadlines efficiently.
  • Compiled competitive bid packets to win new customer accounts.
  • Carried out site visits to identify specifications.

Front Desk Receptionist

Best Western Plus Hotel
Hood River
06.2021 - 07.2022
  • Maintained accurate records of guest reservations, cancellations and no-shows.
  • Input and confirmed reservations for guests.
  • Greeted guests upon arrival and provided exceptional customer service.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Checked in guests using computerized reservation systems, collected payments and verified credit cards.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.

Server/Barista

101 Cafe
Los Angeles
07.2018 - 05.2021
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Took orders from customers accurately and in a timely manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared drinks according to standard recipes.

Education

Bachelor of Arts - Psychology

University of California, Los Angeles
Los Angeles, CA
06-2019

Skills

  • Customer service
  • Order processing
  • Point-of-sale operation
  • Menu knowledge
  • Food safety
  • Relationship management

Timeline

Server/Barista

Perc Place
01.2024 - Current

Design Assistant

Zothex Flooring Cabinets & More
07.2022 - 10.2023

Front Desk Receptionist

Best Western Plus Hotel
06.2021 - 07.2022

Server/Barista

101 Cafe
07.2018 - 05.2021

Bachelor of Arts - Psychology

University of California, Los Angeles

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Brittney Wavra