Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Weissenbuehler

Sandy,OR

Summary

Professional in client relationship management with a track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty as growth is achieved and KPIs are met. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.

Overview

15
15
years of professional experience

Work History

Customer Success Manager

Jungle Scout
05.2024 - Current
  • Partner with enterprise brands and agencies to drive adoption and strategic use of Jungle Scout’s Amazon market intelligence tools, ensuring alignment to clients’ business goals and KPIs.
  • Deliver proactive insights and recommendations leveraging data on Share of Voice, competitive landscape, and keyword research, enabling clients to grow market share and revenue on Amazon.
  • Design and lead tailored training sessions for diverse client stakeholders—including Ecommerce Managers, marketers, sales teams, and executives—to accelerate time-to-value and product proficiency.
  • Act as a trusted advisor to C-level executives and founders, translating complex data into actionable strategies that support revenue growth on Amazon and competitive advantage.
  • Identify upsell and expansion opportunities by uncovering customer needs and aligning additional Jungle Scout solutions to drive incremental client value and revenue.
  • Manage account health by monitoring product engagement metrics, addressing risks, and implementing success plans to achieve high renewal rates.
  • Collaborate cross-functionally with Sales, Product, and Data teams to relay customer feedback, influence product roadmap, and ensure client satisfaction.
  • Develop and present business reviews and strategic reports, quantifying the ROI and business impact of Jungle Scout’s solutions for enterprise clients.
  • Navigate complex enterprise environments, engaging multiple stakeholders and decision-makers to secure long-term partnerships and contract renewals.
  • Leverage Jungle Scout’s market intelligence to help clients mitigate risks from competitive threats, identify emerging trends, and capture new growth opportunities on Amazon.

Account Manager

City Ranked
09.2023 - 04.2024
  • Managed client relationships, ensuring satisfaction and retention through personalized service.
  • Executed daily website updates to optimize client's SEO and visibility within search.
  • Assisted in developing strategic account plans to grow client leads through Google search.
  • Helped lead a team of Account Managers, assisting them with new ideas and implementation for their books of business.

Senior Brand Manager

Netrush
04.2015 - 04.2023
  • Nurture relationships for multiple multi-million-dollar brands on Amazon.com, creating alignment on the vision of ecommerce.
  • Collaborate with partners and internal teams to develop and execute brand strategy.
  • Leverage data and brand partner goals to build personalized brand plans, timelines, and forecasts.
  • Intimate knowledge of brand partners creating an omnichannel experience on Amazon.com.
  • Pod Lead for multiple teams to provide full ecosystem Amazon support, including:
  • Demand Planning to align on inventory goals and maintain healthy inventory levels.
  • Studio to create cohesive designed content that aligns with the marketing strategy.
  • Marketing Strategist to align on brand goals and drive growth through on- and off-Amazon advertisement campaigns and promotions.
  • Retail Analyst to gain insight into the market on- and off-Amazon, identify new opportunities for growth, and optimize profitability.
  • Deliver monthly business reviews to senior leaders with brand partners detailing sales trends, inventory position, and marketing performance and opportunities.
  • Conduct quarterly business reviews for all brands within the pod to key internal stakeholders including ownership.

US Business Services Lead

Acumed LLC
01.2012 - 01.2015
  • Maintained 99.6% 6-month accuracy for daily order entry.
  • Lead quality team member, managing department accuracy records.
  • Point of Contact for multiple regions: managed scorecards for Regional Business Managers as well as miscellaneous tasks.
  • Managed all incoming sales agent updates for multiple regions, including AdvaMed credentialing.
  • Point of Contact for all Product Development Teams, relaying pertinent information to the Regional Business Managers and the sales field.
  • Point of contact for International department transition.

Salesperson

Nordstrom
01.2011 - 01.2012
  • Obtained in depth knowledge of all product displayed on sales floor.
  • Set and achieved sales goals.
  • Developed strong relationships with customers.

Education

Bachelors Degree - Marketing

Pacific Lutheran University
Tacoma, WA
05-2011

Skills

  • 10 years E-commerce experience
  • Client relations
  • Key Account Management
  • Team Leadership
  • Business Plan development and analysis
  • P&L management
  • SEO and Digital Marketing
  • Revenue growth
  • Customer account management

Timeline

Customer Success Manager

Jungle Scout
05.2024 - Current

Account Manager

City Ranked
09.2023 - 04.2024

Senior Brand Manager

Netrush
04.2015 - 04.2023

US Business Services Lead

Acumed LLC
01.2012 - 01.2015

Salesperson

Nordstrom
01.2011 - 01.2012

Bachelors Degree - Marketing

Pacific Lutheran University

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