Brittney Welshofer
Colorado Springs,CO
Summary
Office Manager and Assistant Office Manager with over 5 years of experience providing administrative support to over 50 staff members. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Dedicated Medical Support Assistant focused on delivering high-quality patient care while streamlining processes. Executed services with imaging, healthcare data and record reviews to support operations. Flexible and resourceful with expertise adapting to changing patient care environments.
Overview
7
7
years of professional experience
Work History
Medical Support Assistant (OA) 40 Hours a Week
Defense Health Agency
Fort Carson, CO
03.2023 - Current
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Communicated pertinent information and potential problems to physicians and nurses.
- Scheduled appointments for patients via phone and in person.
- Direct point of contact for questions concerning the Audiology clinic.
- Handles Audiology referrals per DHA guidelines to ensure compliance in making final determinations.
- Assist and advise soldiers on preparing and completing necessary medical documentation for Audiology testing requirements.
- Provide educational briefings regarding hearing loss prevention.
- Ensure Audiology test are performed in accordance with standard operating procedures.
- Experience operating DOEHRS-HS for routine and non-routine hearing test.
- Document evaluations and recording test results in automated health care system.
- Perform Earpro fitting for soldiers.
Assistant Office Manager
Aspen Dental
Colorado Springs
06.2021 - 03.2023
- Handle all aspects of the day-to-day activities of the Dental Office
- Manage employee relations, patient relations, and achieving operational goals by managing patient scheduling, staff productivity, collections, receivables, referral process and general operations expenses
- Scheduling and optimizing a profitable daily schedule in an automatic electronic system for Doctor and hygienists, promoting a professional, safe pleasant environment for doctors, staff and patients
- Consistently achieved profit goals frequently surpassing established expectations
- Managed patients billing, assisting customers with insurance processing, calculating insurance/patient portions, and working with patients with affordable payment plan options on extensive dental jobs
- Responsible for the office purchasing needs
- Review treatment plans with patients
- Schedule team meetings workhours to provide appropriate coverage for patients.
General Manager
Chipotle Mexican Grill
Colorado Springs
10.2018 - 06.2021
- Labor Management: Resolving employee's issued and handling complaints
- Ensured a healthy work relationship and supportive atmosphere at the workplace
- Provided advise to Assistant Manager, Kitchen Managers on how to deal with employees, in a healthy and productive manner in accordance with organization policies.
Assistant Manager
Chipotle Mexican Grill
Colorado Springs
10.2016 - 10.2018
- Assured company policies and procedures to strengthen operation standards across departments
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Planned and prepared workflow schedules, delegating tasks for 30 team members
- Implemented training processes
- Coached and mentor employees
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintain office schedule to ensuring appropriate appointments were scheduled for management
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Evaluated employee performances and developed improvement plans
- Conducted job interview, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Utilized office automation programs for correspondence memorandums, and reports
- All files maintained in accordance with company policy
- Responsible for ensuring time and attendance requirements for employees.
Education
NO DEGREE -
TEXAS TECH UNIVERSITY, LUBBOCK TX
06.2013
COPPERAS COVE HIGH SCHOOL
06.2010
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Attention to detail
- Strong Organizational skills
- Poised under pressure
- Patient Care Coordination
- Patient Scheduling
- Patient-focused care
- Data Entry
- HIPAA Compliance
Timeline
Medical Support Assistant (OA) 40 Hours a Week
Defense Health Agency
03.2023 - Current
Assistant Office Manager
Aspen Dental
06.2021 - 03.2023
General Manager
Chipotle Mexican Grill
10.2018 - 06.2021
Assistant Manager
Chipotle Mexican Grill
10.2016 - 10.2018
NO DEGREE -
TEXAS TECH UNIVERSITY, LUBBOCK TX
COPPERAS COVE HIGH SCHOOL
Similar Profiles
Alexis RigheroAlexis Righero
Lead HR Specialist at Civilian Human Resources Agency - Defense Health Agency (DHA)Lead HR Specialist at Civilian Human Resources Agency - Defense Health Agency (DHA)
LISA PERRYLISA PERRY
Consultant at Andrew Morgan Consulting, Defense Health Agency (DHA) – Defense Healthcare Management System Chief Financial Officer Transformation TeamConsultant at Andrew Morgan Consulting, Defense Health Agency (DHA) – Defense Healthcare Management System Chief Financial Officer Transformation Team
Katherine McGeoughKatherine McGeough
Human Resources Associate at Department of Defense, Defense Health AgencyHuman Resources Associate at Department of Defense, Defense Health Agency
Yolanda R. Mose'Yolanda R. Mose'
Clinical Training Program Operations Manager at Department of Defense, Defense Health Agency (DHA), J7/Education & Training DirectorateClinical Training Program Operations Manager at Department of Defense, Defense Health Agency (DHA), J7/Education & Training Directorate
Courtney DukekCourtney Dukek
Registered Nurse at UCHealth University of Colorado HospitalRegistered Nurse at UCHealth University of Colorado Hospital