Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brittney White

Philadelphia,PA

Summary

Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Overview

10
10
years of professional experience

Work History

Customer Service Supervisor

Big Lots
Philadelphia, PA
04.2022 - 12.2023
  • Assisted in developing training materials for new hires as well as existing employees.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.

Caregiver

Private Client
Philadelphia, PA
12.2022 - 07.2023
  • Accompanied clients to social events such as movies or plays.
  • Provided emotional support to clients during difficult times.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.

Security Supervisor

Securitas Security Services USA
Philadelphia, PA
02.2017 - 04.2023
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Interacted regularly with other departments within the organization to promote collaboration between teams.
  • Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.

Cashier

SP Plus Parking
Philadelphia, PA
04.2022 - 03.2023
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.

Sales Associate

Ross Dress for Less
Philadelphia, PA
10.2020 - 04.2021
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.
  • Maintained up-to-date knowledge of store merchandise and policies.

Assistant Store Manager

High Five Beauty
Phila
01.2014 - 11.2020
  • Floor manager, Training new associates - Customer Service model to ensure customer engagement, by greeting customers and providing an enjoyable shopping experience - Stock room, and floor
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided training to new employees on company policies and procedures.

Crew Member

KFC
Willow Grove
11.2016 - 06.2017
  • Performed as cashier, Prep Person, Kitchen counter work - Follow all safety and security initiatives - Trained Team members in all Stations

Sales Associate

Save the Children
01.2017 - 03.2017
  • Getting donations to help save children around the world - Customer service

Education

Empire Beauty school
06.2012

Diploma -

Kensington CAPA
01.2011

Skills

  • Highly Efficient
  • Dedicated
  • Purpose driven
  • Workflow Management
  • Team Building and Leadership
  • Positive and Constructive Feedback

Languages

English

Timeline

Caregiver

Private Client
12.2022 - 07.2023

Customer Service Supervisor

Big Lots
04.2022 - 12.2023

Cashier

SP Plus Parking
04.2022 - 03.2023

Sales Associate

Ross Dress for Less
10.2020 - 04.2021

Security Supervisor

Securitas Security Services USA
02.2017 - 04.2023

Sales Associate

Save the Children
01.2017 - 03.2017

Crew Member

KFC
11.2016 - 06.2017

Assistant Store Manager

High Five Beauty
01.2014 - 11.2020

Empire Beauty school

Diploma -

Kensington CAPA

Similar Profiles

CREATE PROFILE
Brittney White