Brittney White
Pikeville,NC
Summary
Dynamic professional with a proven track record at State Employees Credit Union, excelling in customer service and credit analysis. Expertly managed loan applications, ensuring compliance and accuracy while enhancing client relationships. Recognized for streamlining processes and improving document management, consistently meeting tight deadlines in a fast-paced environment.
Experienced with evaluating and processing mortgage applications with precision and compliance. Utilizes strong analytical skills to ensure accurate documentation and adherence to guidelines. Knowledge of effective communication techniques to support clients and streamline loan approval processes.
Overview
17
17
years of professional experience
Work History
Secretary
Convenient Pallets LLC
01.2024 - Current
- Managed scheduling and coordination of meetings.
- Maintained organized filing systems to enhance document retrieval processes.
- Assisted in preparation of invoices and contracts using Microsoft Excel.
- Communicated effectively with external companies to set up new accounts and weekly orders.
Financial Services Officer
State Employees Credit Union
02.2009 - 12.2023
- Facilitated member account management using financial software to streamline operations.
- Advised members on loan products, enhancing understanding of credit options available.
- Conducted financial assessments for loan applications, maintaining accuracy and consistency in evaluations.
- Evaluated client financial information to determine loan eligibility and terms.
- Cultivated relationships with clients, real estate agents, and financial institutions to facilitate loan processes.
- Processed loan applications accurately, ensuring compliance with regulatory requirements.
- Reviewed and verified documentation for completeness and accuracy, reducing processing errors.
- Coordinated with underwriters to expedite loan approvals and resolve discrepancies efficiently.
- Maintained communication with clients throughout the mortgage process, enhancing customer satisfaction.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
Education
Wayne Community College
Goldsboro, NCSouthern Wayne High School
Dudley, NCSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Document preparation
- Document review
- Credit analysis
- Loan origination
- Residential mortgage lending regulations
- File management
- Loan closing procedures
Timeline
Secretary
Convenient Pallets LLC
01.2024 - Current
Financial Services Officer
State Employees Credit Union
02.2009 - 12.2023
Wayne Community College
Southern Wayne High School