Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Brittney Whitfield

Brittney Whitfield

Riverview,FL

Summary

Results-oriented professional, solid background in shift verification, payroll administration at Gale Health Care Solutions. Consistently recognized for high quality assurance scores and successful training of new staff. Proven problem-solving capabilities, strict compliance with protocols contribute to operational excellence and superior customer service.

Overview

7
7
years of professional experience

Work History

Staff Support Specialist

Gale Health Care Solutions
12.2021 - 09.2023
  • Provided technical support for healthcare software and system issues.
  • Assisted clients in navigating healthcare services and resources efficiently.
  • Collaborated with cross-functional teams to resolve client concerns effectively.
  • Maintained accurate records of client interactions and solutions provided.
  • Supported onboarding processes for new employees in service roles.
  • Ensured compliance with company policies regarding security protocols.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Admission Representative

Ultimate Medical Academy (UMA)
11.2020 - 08.2021
  • Collaborated with academic departments to identify student recruitment goals and strategies.
  • Responded promptly to inquiries from prospective students regarding admission requirements or other information related to enrollment process.
  • Developed and implemented student recruitment strategies to attract qualified applicants.
  • Managed applicant tracking system for efficient processing of student applications.
  • Communicated with prospective students through emails, calls, and social media platforms.
  • Provided guidance and support throughout the entire application process for prospective students.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Assisted in processing applications, verifying documents, completing forms, and maintaining accurate records of applicant data.

Customer Service Representative

RaceTrac
06.2019 - 02.2020
  • Greeted customers, provided excellent customer service, and answered questions regarding services or products.
  • Handled cash register operations and processed various payment methods.
  • Assisted customers with fuel purchases and convenience store transactions.
  • Verified age identification for customers purchasing alcohol or tobacco products.
  • Maintained cleanliness and organization of the gas station premises.
  • Conducted regular inventory checks to maintain accurate records of stock levels.
  • Stocked shelves with merchandise including food items, beverages, cigarettes, lottery tickets and other convenience store items.
  • Collaborated with team members to ensure smooth daily operations.
  • Trained new staff on customer service standards and operational procedures.
  • Resolved customer complaints in a professional manner through effective communication skills.

Member Service Representative

Liberty Dental Plan
02.2018 - 10.2018
  • Answered incoming calls regarding membership benefits and services.
  • Assisted members with inquiries regarding dental benefits and coverage options.
  • Educated members on using online portals for claims and service requests.
  • Collaborated with dental providers to resolve member-related issues effectively.
  • Processed member applications and maintained accurate account records.
  • Handled billing inquiries and coordinated payment plans for members.
  • Conducted follow-ups on unresolved member issues to ensure satisfaction.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Monitored compliance with organizational security protocols when interacting with members.
  • Trained new staff on customer service protocols and system navigation.

Debt Collector

Global Trust Management
05.2016 - 11.2017
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Educated clients about credit policies and their impact on financial health.
  • Verified accuracy of account information and updated records accordingly.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Communicated with clients to negotiate payment plans and resolve disputes.
  • Analyzed accounts to identify trends in payment behaviors and collection success.
  • Processed incoming payments from customers according to established procedures.
  • Explained the consequences of non-payment in a professional manner.
  • Trained new staff on collection techniques and company procedures effectively.

Education

Certificate of Completion - Certified Nurse Assistance

CNA Training & Testing Center
Brandon, FL
09-2023

Skills

  • Shift verification
  • Payroll administration
  • Customer relationship management
  • Recruitment strategies
  • Compliance protocols
  • Problem solving

Accomplishments

  • Maintained 98% customer satisfaction over 19 - months period
  • Resolved 95% of first interactions
  • Mentored and Trained new hires
  • Selected/participated in the company Management training program

Affiliations

  • Regularly donate to Echo (Emergency Care Help Organization)
  • Community Service Outreach at Metropolitan Ministries

Timeline

Staff Support Specialist

Gale Health Care Solutions
12.2021 - 09.2023

Admission Representative

Ultimate Medical Academy (UMA)
11.2020 - 08.2021

Customer Service Representative

RaceTrac
06.2019 - 02.2020

Member Service Representative

Liberty Dental Plan
02.2018 - 10.2018

Debt Collector

Global Trust Management
05.2016 - 11.2017

Certificate of Completion - Certified Nurse Assistance

CNA Training & Testing Center

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