Hi, I’m
Brittney Wilkinson
Skincare Specialist
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Highly personable and dedicated Skin Care Specialist with a superb record of client satisfaction. Thoroughly knowledgeable in all types of cosmetics and their chemical and visual properties. Adept at responding to client concerns and needs in a personal and sensitive manner. Brings seven years of experience and passion for satisfying customers with aesthetic expertise.
Overview
18
years of professional experience
Work History
Sephora, LVMH
Online Tech Beauty Advisor
07.2021 - Current
Job overview
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Created clear, precise and properly detailed product and service information on company website.
- Collaborated with internal sales team 0f over 100 to pursue key prospects via search engines, social media and other online forums.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Sephora, LVMH
Skincare Consultant
06.2015 - Current
Job overview
- Educated clients on skin conditions, treatments and products to grow sales
- Supported profitability by upselling products and services and processing sales
- Set up rooms, equipment, and stations for clients
- Kept stock available between appointments
- Assessed client needs and recommended skin care and anti-aging products
- Used advanced equipment to perform aesthetic treatments such as Hydra Facials
- Monitored product freshness, appearance and cleanliness to improve quality control
- Provided excellent customer service and skincare treatments to clients
- Knowledgeable in marketing strategies, hosting promotional events, and providing product demonstrations
- Improved appearance of clients' skin through non-surgical processes.
Nordstrom
Customer Service Representative Team Lead
04.2013 - 08.2014
Job overview
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Maintained financial accounts by processing customer adjustments.
- Trained new personnel regarding company operations, policies and services.
AMC Theaters
Film Crew Supervisor
07.2007 - 08.2012
Job overview
- Connected with customers daily to understand needs, provided assistance and collect feedback to optimize operations
- Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly
- Monitored task completion to meet company standards for performance
- Delegated daily tasks to team members to optimize group productivity
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Integrated Services
Direct Support Professional
03.2009 - 05.2011
Job overview
- Maintained clean and well-organized environment for client happiness and safety
- Transported clients to doctor's appointments and errands
- Enhanced patient wellbeing by supporting participation in recreational activities
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Served meals and assisted immobile or disabled individuals with eating
- Assisted client with personal hygiene, mobility and transportation.
Education
Crossland High School
High School Diploma
2006
Skills
- Computer Proficiency and Microsoft Office
- Building Customer Loyalty
- Cosmetics and Facial Care Services
- Application Techniques
- Meeting Sales Goals
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Product Demonstration
- Skin Condition Diagnosis and Treatment
- Scheduling
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Outstanding Employee for outstanding performance and team contributions.
Additional Information
- Attended educational workshops. Met brand owners such as Dr. Dennis Gross, Murad, Peter Thomas Roth etc.
- Executed beauty events with the regional staff.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Online Tech Beauty Advisor
Sephora, LVMH
07.2021 - Current
Skincare Consultant
Sephora, LVMH
06.2015 - Current
Customer Service Representative Team Lead
Nordstrom
04.2013 - 08.2014
Direct Support Professional
Integrated Services
03.2009 - 05.2011
Film Crew Supervisor
AMC Theaters
07.2007 - 08.2012
Crossland High School
High School Diploma
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