Brittney Williams
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. With over 13 years of experience in customer service, I am a highly motivated and dedicated professional who excels in generating leads, building lasting client relationships, and closing deals. My track record in sales and marketing, combined with exceptional communication and problem-solving skills, allows me to surpass sales targets by 20%. Throughout my career, I have consistently exceeded expectations and delivered exceptional service to both clients and colleagues. I am eager to tackle new challenges and contribute to the success of my team and organization.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Executive Assistant- Part Time
K&B Barbecue
01.2022 - Current
- Create and execute sales and marketing strategies using programs such as HubSpot and Canva, resulting in a 20% increase in revenue and a 40% increase in company reach
- Coordinate and manage events and client relationships, including catering services for small businesses to large corporations
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provide administrative support to the sales and marketing teams, including creating presentations using programs such as PowerPoint and Google Slides, managing budgets using Excel, and tracking expenses using QuickBooks
- Collaborated with CEO to develop and implement marketing campaigns that aligned with their business goals, resulting in a 25% increase in lead generation
- Facilitated effective communication with team members and stakeholders through virtual meetings and email correspondence, utilizing Zoom and Microsoft Outlook to ensure timely and productive discussions.
- Facilitated training and onboarding for incoming office staff.
- Answered high volume of phone calls and email inquiries.
Inside Property Claims Adjuster
Allstate Insurance
10.2021 - 08.2022
- Achieved licensure as a claims adjuster in all 50 states within a 6-week timeframe through intensive study and preparation, demonstrating a strong work ethic, dedication, and commitment to professional growth and development
- Conducted research and assessed coverage for an average of 5 insurance claims per day, with a total claim value of $1.5 million, utilizing software such as Oracle CX Cloud and PolicyCenter
- Inspected and evaluated damages to an average of 5 properties per day, writing estimates in Xactimate software for an average of $50,000 per property, resulting in an overall cost savings of 10% for the company
- Settled claims after determining clients coverages, liability and authority levels.
- Presented evidence at legal proceedings and produced reports and other documents as evidence.
Flight Attendant
United Airlines
10.2015 - 02.2022
- Achieved academic excellence by graduating within the top percentile of the rigorous flight attendant training program, demonstrating exceptional knowledge and skills in safety procedures, customer service, and emergency response
- Consistently recognized for delivering exceptional customer service onboard flights, with a track record of positive feedback from passengers and commendations from airline management
- Demonstrated 7 years of seasoned experience in both domestic and international flight operations, possessing a proven track record of quick response in emergency situations, certified in CPR and AED, and effectively diffusing potentially dangerous situations, resulting in a 100% safety record over 1000+ flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Sales Consultant/Team Leader
Viva Chevrolet
05.2015 - 10.2015
- Guided the entire sales process from lead generation to successful deal closure using innovative strategies such as cold calling, networking, and advertising, resulting in a 20% increase in sales revenue
- Generated 50 new business leads per month and developed effective sales campaigns by continuously monitoring business trends and rival activities, resulting in a 15% increase in sales
- Proactively nurtured client relationships and provided personalized solutions tailored to individual needs, maintaining exceptional client renewal rates of 85%
- Awarded Salesperson of the Month twice for achieving outstanding sales results, exceeding monthly quotas by 25% and consistently demonstrating a customer-centric approach to sales
- Utilized CRM software and tools, such as Salesforce and Oracle CX Cloud, to manage leads and track sales activities, ensuring accurate reporting and forecasting
- Collaborated with the marketing team to develop targeted email campaigns and social media posts, resulting in a increase in website traffic and lead generation.
Tutor
El Paso Independent School District
12.2011 - 02.2015
- Achieved outstanding results by facilitating a 100% passing rate for 150 K-8 students on state exams in math, reading, and social studies through expert one-on-one tutoring and dynamic classroom instruction
- Demonstrated exceptional leadership skills by serving as a mentor and role model, inspiring and guiding younger individuals to reach their full potential..
Education
Associate of Applied Science - Business Administration
The University of Texas At El Paso
El Paso, TX05.2013
Skills
- Sales & Marketing Strategy Development & Execution
- Cross-Functional Leadership
- Event Planning & Coordination
- Strategic Partnerships
- Client & Vendor Relationship Management
- Negotiation
- Executive Support & Administration
- Process Improvement
- Crisis Management
- Team Building & Management
- Lead Generation
- Customer Relationship Management
- Customer Service
Certification
- SHRM Recruiting Certifications Certified
- Property Claims Adjuster
- Certified Scrum Master -CSM
- Certified Associate in Project Management - CAPM
TOOLS
Word | PowerPoint | Microsoft Outlook | Jira | MS Project | Xactimate | Canva | Salesforce
Timeline
Executive Assistant- Part Time
K&B Barbecue
01.2022 - Current
Inside Property Claims Adjuster
Allstate Insurance
10.2021 - 08.2022
Flight Attendant
United Airlines
10.2015 - 02.2022
Sales Consultant/Team Leader
Viva Chevrolet
05.2015 - 10.2015
Tutor
El Paso Independent School District
12.2011 - 02.2015
Associate of Applied Science - Business Administration
The University of Texas At El Paso