BRITTNEY WILLIAMS
JACKSON,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor
Residence Inn The District At Eastover
11.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Implemented marketing and promotional initiatives to increase occupancy.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Administrative Assistant
MS State Department Of Health
03.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- .Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Data Entry Specialist
Staffing Innovations
06.2019 - 03.2021
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Assisted with developing data entry processes.
- Analyzed current data records to provide detailed reports.
- Managed and organized documents for data entry tasks.
- Created spreadsheets for more efficient recordkeeping.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Sorted documents and maintained organized filing process.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Corrected data entry errors to prevent duplication or data degradation.
Shift Manager
Pizza Hut
09.2017 - 06.2019
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
Education
Associate of Arts -
Hinds Community College
Pearl, MS08.2024
High School Diploma -
Wingfield High School
Jackson, MS05.2012
Skills
- Reservation Processing
- Account Reconciliation
- Concierge Assistance
- Mail and Packages
- Time Management
- Staff Training
- Punctual and Dependable
- Bookkeeping
- Verbal and Written Communication
Certification
- ASCP/ESCP Certification, MS State Personnel Board - May 2022
Timeline
Night Auditor
Residence Inn The District At Eastover
11.2021 - Current
Administrative Assistant
MS State Department Of Health
03.2021 - Current
Data Entry Specialist
Staffing Innovations
06.2019 - 03.2021
Shift Manager
Pizza Hut
09.2017 - 06.2019
Associate of Arts -
Hinds Community College
High School Diploma -
Wingfield High School
- ASCP/ESCP Certification, MS State Personnel Board - May 2022
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