Brittney Williams
Columbus
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
13
13
years of professional experience
Work History
Administrative Assistant II & Surgery Scheduler
Nationwide Children’s Hospital- Plastic & Reconstructive Surgery
01.2022 - Current
- Provided secretarial and office management support to the surgeons
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials
- Entered data into spreadsheets using Microsoft Excel or other similar programs
- Handled confidential documents in an organized fashion according to established protocol
- Scheduled appointments between clients and customers and internal staff members
- Monitored progress on projects assigned by upper management
Administrative Assistant
Nationwide Children’s Hospital- Perioperative Services
01.2019 - 01.2022
- Maintained and updated patient and departmental information related to the day’s surgery schedule
- Managed the daily communications pertinent to the operating room; Maintains accurate records of the daily patient, transportation and surgeon activities for department statistics
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Ensured efficient operation of office equipment such as printers, copiers and fax machines
Financial Assistance Representative
Nationwide Children’s Hospital
01.2017 - 01.2019
- Customer Service; Process Financial Assistance Applications; Help families with Medicaid, BCMH, and HCAP
- Assisted customers with financial inquiries and provided product knowledge to help them make informed decisions
- Provided customer service support via phone, email, and in-person interactions
- Researched and resolved customer complaints quickly and efficiently
- Maintained records of all transactions in accordance with company policies and procedures
Patient Access Representative
Cleveland Clinic
01.2013 - 01.2016
- Emergency Room Registration; Admitting/Bed Booking
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Health Unit Coordinator/ Birth Registrar
Mercy Health
01.2012 - 01.2017
- OB/Labor & Delivery Registration; Surgery Scheduling; Managing Clerical Duties/Staff; Create Birth Certificates/Paternity Affidavits–Ohio Notary
- Coordinated patient transfers between units and other facilities
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Education
Bachelor of Science - Integrated Health Studies
Kent State University
Master of Public Health -
Capella University
12.2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Critical thinking
- Deadline oriented
- Professional and mature
Timeline
Administrative Assistant II & Surgery Scheduler
Nationwide Children’s Hospital- Plastic & Reconstructive Surgery
01.2022 - Current
Administrative Assistant
Nationwide Children’s Hospital- Perioperative Services
01.2019 - 01.2022
Financial Assistance Representative
Nationwide Children’s Hospital
01.2017 - 01.2019
Patient Access Representative
Cleveland Clinic
01.2013 - 01.2016
Health Unit Coordinator/ Birth Registrar
Mercy Health
01.2012 - 01.2017
Bachelor of Science - Integrated Health Studies
Kent State University
Master of Public Health -
Capella University
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