Brittney Willis

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Crafted tiki cocktails, maintaining consistent flavor, presentation, and garnish standards.
• Monitored inventory levels, restocked supplies, and reduced shortages during peak service.
• Prepared specialty syrups, mixers, and fresh ingredients for high-volume cocktail service.
• Enforced responsible alcohol service and maintained clean, compliant bar station.

• Monitored alcohol consumption and upheld responsible service standards during peak periods.
• Coordinated with servers and kitchen staff to keep drink tickets moving efficiently.
• Resolved guest concerns promptly, preserving smooth service and positive dining experiences.
• Trained new bartenders on setup, service flow, and closing procedures.
• Managed bar operations, balancing drink preparation, guest service, and order flow efficiently.

• Crafted cocktails, beer, and wine orders with consistent recipe accuracy and presentation.
• Maintained clean bar stations, stocked supplies, and prepared service areas for busy shifts.
• Recommended beverage pairings and menu options to support guest satisfaction and upselling.
• Processed orders quickly using POS systems while balancing multiple tabs and payment types.

• Fostered repeat customers by consistently providing efficient, friendly service.
• Conducted bar training sessions for new employees to teach proper bar services.
• Generated higher ticket averages by training employees on suggestive up-selling techniques.
• Increased bar revenue by developing and marketing featured cocktails.
• Oversaw bar display to maximize attractiveness and functionality.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Completed training and Certification for Bourbon Steward, to obtain and continue Bourbon knowledge.
• Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
• Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.

• Closed out cash register and prepared cashier report at close of business.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Improved customer service rankings by resolving issues quickly and accurately.
• Consulted with managers to organize special events and promotions.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Developed wine and cocktail menu updates aligned with lounge offerings and guest preferences.

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Created and Edited Event Calendar and Advertisements for Social Media and Local Pages.
• Completed reports in the event of and incident as well as working with local Law Enforcement.
• Resolved guest concerns promptly, maintaining positive dining and nightlife experiences.
• Enforced alcohol compliance, safety practices, and responsible service requirements.
• Oversaw opening and closing procedures, ensuring readiness for each service shift.
• Managed and motivated employees to be productive and engaged in work.

Currently enrolled. Minoring in Advertising.