Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Experience
Timeline
Generic

Brittney Slayton

Milton,DE

Summary

Dynamic Behavioral Health Administrative Operations Manager at TidalHealth with proven expertise in workflow management and leadership. Successfully enhanced operational efficiency through strategic planning and staff development, while cultivating strong client relationships. Adept at data management and implementing innovative solutions to drive performance improvements and achieve organizational goals.

Overview

10
10
years of professional experience

Work History

Behavioral Healthadministrative Operations Manager

TidalHealth
Salisbury, MD
02.2025 - Current
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Presented performance and productivity reports to supervisors.
  • Addressed customer concerns with suitable solutions.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Built strong operational teams to meet process and production demands.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Collaborated with team leaders on quality audits.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Epic superuser for Behavioral health service line
  • Responded to information requests from superiors, providing specific documentation.
  • Measured and reviewed performance via KPIs and metrics.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Analyzed data from daily reports to identify trends in production performance metrics.

Office Supervisor

TidalHealth
Salisbury, MD
01.2023 - 03.2025
  • Conducted regular performance evaluations for staff members.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Assisted with recruitment processes including interviewing potential candidates.
  • Scheduled meetings, appointments and travel arrangements for management personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed payroll processing functions for all employees in the department.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Resolved customer complaints regarding products or services offered by the company.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • EPIC Superuser for behavioral health service line
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Attended weekly staff meetings to discuss current issues affecting the department.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained inventory of office supplies by ordering materials as needed.
  • Conducted regular audits of departmental operations to identify areas for improvement.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Generated reports detailing progress made on specific assignments or tasks.
  • Interpreted and communicated work procedures and company policies to staff.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Managed office budget to handle inventory, postage and vendor services.
  • Planned staff and training meetings and scheduled conference rooms.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Wedding Coordinator

Alison to The Altar
Ocean City, MD
05.2017 - 10.2023
  • Maintained close communication with clients to mitigate service issues.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Initiated negotiations with vendors to maintain event budget.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Designed contracts, collected fees and booked venues for events.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Coordinated vendors, timelines and budgets for events.
  • Answered calls to assist with customer questions and concerns.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Deliver items to customer locations on time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Officiating weddings
  • Decor and design layout
  • Managing Brides using 17Hats program
  • Holding meetings with Brides to plan their wedding.

Administrative Coordinator

TidalHealth
Salisbury, MD
04.2022 - 01.2023
  • Developed tracking systems for departmental projects and initiatives.
  • Developed successful filing system to increase ability to retain and recover documents, reports and records.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Maintained office supplies by checking inventory and ordering items.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Maintained accurate records of employee attendance, vacation requests, absences.
  • Ensured compliance with all applicable laws regarding employment practices.
  • Managed confidential employee and company documents, ensuring they are securely stored and handled.
  • Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of company updates and events.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Coordinated internal meetings, including scheduling, logistics, and catering.
  • EPIC superuser for behavioral health service line.
  • Provided assistance during special projects or events as needed.
  • Researched and prepared reports required by management or governmental agencies.
  • Acted as a liaison between different departments to facilitate communication and project collaboration.
  • Conducted research projects as requested by management team.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Assisted in the preparation and monitoring of the office budget, processing invoices and expense reports to track financial expenditures.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Prepared detailed reports and presentations for executive staff.

Patient Service Representative

TidalHealth
Salisbury , MD
2020 - 04.2022
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointment and procedures with EPIC.
  • Checked daily doctor schedules and verified insurance.
  • Documented and managed patient information using EPIC
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Answered patient questions and fielded complaints.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered calls to assist with customer questions and concerns.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Faxing and scanning documents for continuity of patient care
  • Coordination telehealth appointments using Mychart

Preschool Director

Bundles Of Joy Daycare
Berlin , MD
10.2015 - 06.2019
  • Increased new enrollment and return enrollment.
  • Developed preschool curriculums in accordance with regional laws.
  • Conducted rigorous interview and hiring process to deliver qualified teaching staff for parents and students.
  • Wrote newsletters and email to communicate monthly activity schedules to parents.
  • Reported health concerns and posted health warnings in case of illness.
  • Improved on school curriculum and policies by conducting research on developments in early childhood education and integrating findings during planning.
  • Planned large-scale preschool events.
  • Coordinated facility operations by establishing logical policies and communicating to staff, teachers and parents.
  • Controlled administrative, operational, financial and logistical areas of facility.
  • Oversaw day-to-day activities of preschool.
  • Led team-building exercises for staff to improve communication and teamwork.
  • Handled admission and placement of new students.
  • Educated teaching staff in key job functions such as lesson planning, managing difficult behaviors and parent communication, as well as Maryland regulations, by holding training sessions for new hires.
  • Hired, mentored and monitored qualified childcare staff.
  • Inspected facility and activities to monitor safety, sanitation and procedures.
  • Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Communicated with parents and fostered strong professional relationships.
  • Created and updated records to document employee and participant information.
  • Team leader for accreditation of the center. Maintained and uploaded all documents to the state of Maryland.

Education

Bachelor of Arts - Sociology

University of Maryland Eastern Shore
Princess Anne MD
05-2025

High School Diploma -

Snow Hill High School
Snow Hill, MD
06.2007

Associate of Arts - Early Childhood Education

Wor Wic Community College
Salisbury

Bachelor of Arts - Human Development And Family Studies

University Of Maryland Eastern Shore
Princess Anne, MD

Skills

  • Special events planning
  • Workflow management
  • Data management
  • Leadership
  • Training and Development
  • Planning
  • Administrative duties
  • Organizational skills
  • Working collaboratively
  • Adapting to change
  • Technical skills
  • Documenting and maintaining documents

Accomplishments

  • Promoted from teacher to Director
  • Consistently maintained high customer satisfaction ratings.
  • Trained over 20 staff members.
  • Maryland Accreditation Level 5
  • Deans List

Education and Training

other,other,true,other

Experience

["Preschool Teachers, Except Special Education"],["Preschool Teachers, Except Special Education"],["Education Administrators, Preschool and Childcare Center/Program"],["Patient Representatives"],["Meeting, Convention, and Event Planners"]

Timeline

Behavioral Healthadministrative Operations Manager

TidalHealth
02.2025 - Current

Office Supervisor

TidalHealth
01.2023 - 03.2025

Administrative Coordinator

TidalHealth
04.2022 - 01.2023

Wedding Coordinator

Alison to The Altar
05.2017 - 10.2023

Preschool Director

Bundles Of Joy Daycare
10.2015 - 06.2019

Patient Service Representative

TidalHealth
2020 - 04.2022

Bachelor of Arts - Sociology

University of Maryland Eastern Shore

High School Diploma -

Snow Hill High School

Associate of Arts - Early Childhood Education

Wor Wic Community College

Bachelor of Arts - Human Development And Family Studies

University Of Maryland Eastern Shore

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