Brittney "Alexia" Martin
Insurance Adjusting
New Orleans,LA
Summary
Customer-focused professional with successful 8 year career in the sales and management sector. Dynamic successful applying profound customer services skills and positive energy in busy business environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills, and to ultimately strengthen my knowledge and skill as an insurance adjuster.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims Adjuster position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk/Finance Manager /Retail Sales Representative
Orleans Furniture
New Orleans, LA
08.2019 - Current
- Oversee all daily front desk operations.
- Supervised staff of by implementing company policies, protocols, work rules and disciplinary action.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel to improve employee relations and resolve customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Educated customers about billing, payment processing and support policies and procedures.
- Effective liaison between customers and internal departments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed front desk maintenance of client records and lab data.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Account Manager
Jimmyrock LLC
New Orleans, LA
01.2018 - 07.2019
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Demonstrated products and specific features at customer locations and special events.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Gallery Manager
The Giving Tree Gallery
New Orleans, LA
01.2015 - 01.2018
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Greeted customers and directed to requested products.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Answered customer questions regarding store merchandise, department information and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Established strong vendor relationships to maintain and support business.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Education
Associate of Business Administration -
University of Phoenix
Online 04.2013 - 08.2015
Skills
Sales expertise
Licensed Property & Casualty Insurance Adjuster
Recently obtained my Property & Casualty Insurance Adjusting License in Louisiana.
Currently working on certifications in Xactimate, as well as taking all steps to start a new career in Insurance Adjusting.
Timeline
Front Desk/Finance Manager /Retail Sales Representative
Orleans Furniture
08.2019 - Current
Account Manager
Jimmyrock LLC
01.2018 - 07.2019
Gallery Manager
The Giving Tree Gallery
01.2015 - 01.2018
Associate of Business Administration -
University of Phoenix
04.2013 - 08.2015
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