Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Amira Larsen

Brambleton,VA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

Cashier, Food Runner, Server

El Fresco Mexican Grill
02.2017 - 10.2017
  • Greeting Customers and takes their Orders.
  • Memorized menu additions, changes, and limited offerings, and answered questions regarding dietary restrictions and nutrition information.
  • Adhered to all safety, sanitization, and food handling guidelines and regulations.
  • Offered information on new menu items, seasonal and daily specials, and pairings.

Concessions Associate, Usher, Bartender

Cinemark
08.2017 - 08.2018
  • Greeted the customers at the concession and got their orders of popcorn, soft drinks, candy, and food if they wanted and I also helped customers old enough to enjoy a beer or a glass of wine while they watched their movie.
  • When I worked as a Usher I did safe. I kept the women's bathroom clean and I stood at the post and ripped tickets and directed customers to their right auditorium.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • [This is the place for a brief summary of your key responsibilities and most stellar accomplishments.]
  • Job Description

Customer Service Associate Cashier, Book Seller

2nd and Charles
11.2021 - 06.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store's sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Developed strong rapport with regular customers through friendly interactions and personalized service.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
  • Streamlined check-out process for improved customer experience and reduced wait times.
  • Proactively addressed potential issues through clear communication with both customers and management staff.
  • Restocked and organized merchandise in front lanes.
  • Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
  • Processed customer orders and accurately handled payment transactions.

Customer Associate

Wawa
07.2019 - 04.2020
  • Greet Customers and provide an enjoyable shopping experience for all customers.
  • Respond to customer requests promptly.
  • Utilize the great customer service model to ensure customer engagement.
  • Support and follow all safety and security initiatives.
  • Ensure the proper execution of assigned food service programs and procedures.
  • Operate the point of sale under corporate standards, and maintain proper cash levels.
  • Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
  • Ensure the proper execution of all assigned store-level marketing programs.
  • Complete all storehousekeeping functions(Cleaning, dusting, sweeping, mopping, emptying trash, etc.
  • Replenish products and supplies to ensure in-store conditions at all times.
  • Communicate with the management team regarding customer requests.
  • Check in external and internal vendors according to corporate procedures.
  • Complete Other Tasks as assigned by store management.
  • Represent the Wawa brand by exemplifying Wawa Core Values.
  • Cash Register Area
  • Operate the Cash Register, scan items, bag merchandise, and provide change for purchases.
  • Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco and/ or alcohol.
  • [This is the place for a summary of your key responsibilities and most stellar accomplishments.]
  • Job Description

Customer Service Cashier, Barista

Harris Teeter Grocery Store
10.2022 - 05.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.

Live-In Nanny

Self Employed
06.2017 - 01.2023
  • Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
  • Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
  • Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
  • Assisted parents in managing schedules and appointments, ensuring smooth family operations.
  • Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
  • Implemented effective bedtime routines that promoted healthy sleep patterns for both young children and teenagers alike.
  • Ensured children''s safety and well-being with thorough supervision during indoor and outdoor playtime.
  • Managed behavioral issues effectively, implementing appropriate disciplinary actions in line with parental guidelines.
  • Fostered emotional growth and social skills through consistent daily routines and clear communication.
  • Established productive relationships with other household staff members, working in tandem to create a supportive and harmonious living environment for the family.
  • Coordinated extracurricular activities such as sports practices or music lessons to promote well-rounded development.
  • Collaborated with parents on setting goals for children''s growth, tracking progress regularly through open communication channels.
  • Communicated effectively with children of various ages to establish rapport and understand individual needs appropriately.
  • Actively participated in family vacations and events as an additional support system for managing children''s needs while maintaining a professional demeanor.
  • Supported academic success by assisting with homework assignments and reinforcing school lessons at home.
  • Developed creative solutions to keep children entertained during downtime while also promoting cognitive growth through stimulating activities like puzzles or crafts projects.
  • Addressed any concerns regarding childcare directly with parents to maintain transparency in decision-making processes about the child''s welfare.
  • Enhanced child development by providing a nurturing and educational environment for daily activities.
  • Organized engaging outings to parks, museums, and other cultural attractions for enriching experiences.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Involved children in caring for household pets and chores.

Shift Smart/Dynata

Freelance
11.2022 - Current
  • I also worked for this company which was a remote job I only did it for a month or two. It's called Shift Smart and Dynata. It was a call center job.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Falls Church High School
Falls Church, VA
06.2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Fast learner

Timeline

Shift Smart/Dynata

Freelance
11.2022 - Current

Customer Service Cashier, Barista

Harris Teeter Grocery Store
10.2022 - 05.2025

Customer Service Associate Cashier, Book Seller

2nd and Charles
11.2021 - 06.2023

Customer Associate

Wawa
07.2019 - 04.2020

Concessions Associate, Usher, Bartender

Cinemark
08.2017 - 08.2018

Live-In Nanny

Self Employed
06.2017 - 01.2023

Cashier, Food Runner, Server

El Fresco Mexican Grill
02.2017 - 10.2017

High School Diploma -

Falls Church High School

Similar Profiles

CREATE PROFILE