Brittney Duhon
Daphne,AL
Summary
Accomplished insurance professional with extensive experience in claims management and team development. Demonstrated ability to enhance claims processing efficiency and effectively resolve customer complaints. Skilled in performance analysis to enhance collaboration and achieve business goals. Dedicated to promoting a productive workplace and driving operational excellence.
Overview
19
19
years of professional experience
18
18
Licenses
1
1
Certificate
Work History
Field Manager and Trainer
Southeast Catastrophe Consulting Company/EP Claims
Mobile, Alabama
01.2024 - Current
- Design training resources for new hires on claims processing systems and tools while managing training and development of field staff for optimal operations.
- Analyze claims data for accuracy and compliance with company policies.
- Conduct performance reviews for staff, and provide feedback on estimating strengths, weaknesses, and development opportunities.
- Verify precision of submitted estimates prior to dispatching to carriers.
Complaint Coordinator
Southeast Catastrophe Consulting Company/EP Claims
Mobile, Alabama
05.2023 - 04.2024
- Reduced complaint response time through effective research and resolution initiatives.
- Managed customer inquiries to ensure prompt and satisfactory handling of complaints.
- Facilitated collaboration among customers, vendors, and adjusters for efficient issue resolution.
- Formulated timely responses and resolutions for DOI complaints.
Large Loss Claims Supervisor
Southeast Catastrophe Consulting Company/EP Claims
Mobile, Alabama
03.2021 - 04.2023
- Led the management of claims exceeding $20M annually, ensuring effective resolution, negotiation, and settlement processes.
- Reviewed policies and endorsements with agents to clarify property claim inquiries.
- Collaborated with upper management to optimize processes for achieving targeted goals.
- Recognized employee achievements and provided guidance on performance improvements.
- Analyzed performance metrics to ensure outcomes aligned with client expectations.
- Supervised the Large Loss Department across three insurance carriers, enhancing workflow and increasing claim closure rates.
Coordinated Manager
Pilot Catastrophe Services
Mobile, Alabama
01.2017 - 03.2021
- Directed the Home Office Referral Department, ensuring the accurate submission of high value claims.
- Assisted insureds and adjusters in all aspects of service fulfillment by demonstrating proficient use of policy knowledge; proactively created enhanced customer experiences through the heightened use of empathy, technology, and collaboration.
- Investigated and resolved customer concerns promptly.
- Coached and mentored a team of inside adjusters, boosting productivity in catastrophe claims management.
- Reviewed and analyzed daily, weekly, monthly, and annual productivity results.
Sales Manager
Freedom Business Group, LLC
Tallahassee, Florida
12.2006 - 12.2016
- Developed and delivered quality training for Debt Management Plans, Federal Student Loan Consolidations, and Payday Loan Settlement programs.
- Monitored and led a team of 30 sales representatives while managing time effectively.
- Facilitated communication among customer service, account management, quality assurance, and training to achieve call center objectives.
Education
University of South Alabama
Mobile, ALSkills
- Conflict Resolution
- Process Improvement
- Communication Skills
- Team Leadership
- Claims Processing/Management
- Policy Analysis
- Proficiency in Xactimate, Xactanalysis, and Cotality
Timeline
Field Manager and Trainer
Southeast Catastrophe Consulting Company/EP Claims
01.2024 - Current
Complaint Coordinator
Southeast Catastrophe Consulting Company/EP Claims
05.2023 - 04.2024
Large Loss Claims Supervisor
Southeast Catastrophe Consulting Company/EP Claims
03.2021 - 04.2023
Coordinated Manager
Pilot Catastrophe Services
01.2017 - 03.2021
Sales Manager
Freedom Business Group, LLC
12.2006 - 12.2016
University of South Alabama
Certification
Property & Casualty Insurance Adjusting - Licensed in 18 states
References
References available upon request.
Recommendations
Letter(s) of Recommendation available upon request.
Recommendations
Letter(s) of Recommendation available upon request.
References
References available upon request.