BRITTNEY L COOPER
Leesburg,GA
Summary
Goal oriented and positive thinking professional seeking a career providing effective communication with a proactive style of management and the ability to work in a fast paced and high-energy environment. Helping to continuously improve the efficacy of operations, team building, motivating staff, and detailing project information to find an effective process for operations.
Overview
13
13
years of professional experience
Work History
Student Nurse Technician
Miller County Hospital
08.2020 - Current
- Prepared and maintained records of patient progress and services performed to report changes in patient condition.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Administered medication according to each patient's medical charts and recorded vitals such as blood pressure, temperature, and pulse.
- Maintained patient stability by checking vital signs and weight, testing urine and recording intake and output information.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Corresponded with appropriate doctors to report any changes occurring in patients' health.
CEO
Prestige Case Management Firm, LLC
08.2019 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
S.O.U.R.CE. Case Manager
The Arc of Southwest Georgia
02.2016 - 02.2019
- Manages a range from 60-80 members personal support, home delivered meal, and/or emergency response services.
- Collects, reviews, and file monthly reports monthly.
- Maintain and monitor members services with monthly telephone contacts and quarterly visits.
- Obtain medical information for all members.
- Assist with scheduling appointments with primary care physicians or specialist and transportation for members.
- Collaborates with the S.O.U.R.C.E nurses on specific medical/health issues or concerns.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Economic Support Specialist
09.2013 - 02.2016
- Receive and respond to telephone calls, emails, and faxes from clients in regards to Food Stamps and Medicaid cases.
- Conduct necessary research in order to provide accurate, informed, and timely response to clients.
- Use software applications to document calls made and received.
- Resolves clients concerns regarding their Food Stamps or Medicaid cases.
- Prepare reports, as appropriate.
- Maintain the use of software applications to record the clients call and resolution.
- Perform other professional responsibilities as assigned by a supervisor.
- Knowledge of Georgia SHINES, IDS, People Soft, UCM, SUCCESS, DIS,COMPASS and other data systems Process Application/Renewals for food stamp and Medicaid cases.
- Complete Compass Changes concerning food stamp and Medicaid cases.
- Strong proficiency in the use of Call Center technology applications including Avaya and Nexxphone.
- Maintain 95-100% on FS Case Accuracy Maintain 95-100% on MAO Case Accuracy.
PRIVATE PERSONAL CARE ASSISTANT
05.2011 - 07.2013
- Organize and lay out medications for clients.
- Prepare client meals and keep homes clean.
- Perform housekeeping activities, change linens, lauder clothing, and put away items.
- Follow family healthcare plans and at home therapy activities with clients.
Education
MBA - Business Administration And Management
Albany State University
Albany, GA4 2016
BACHELORS OF SCIENCE - MANAGEMENT
Albany State University
Albany, GA4 2013
High School Diploma -
Monroe Comprehensive High School
4 2006
Skills
- Microsoft Office applications (Word, Excel, Access, PowerPoint, and Outlook)
- Patient Assessments
- Medical Records Management
- Patient Management
- Patient-focused care
- HIPAA Compliance
- Problem-Solving
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
Timeline
Student Nurse Technician
Miller County Hospital
08.2020 - Current
CEO
Prestige Case Management Firm, LLC
08.2019 - Current
S.O.U.R.CE. Case Manager
The Arc of Southwest Georgia
02.2016 - 02.2019
Economic Support Specialist
09.2013 - 02.2016
PRIVATE PERSONAL CARE ASSISTANT
05.2011 - 07.2013
MBA - Business Administration And Management
Albany State University
BACHELORS OF SCIENCE - MANAGEMENT
Albany State University
High School Diploma -
Monroe Comprehensive High School
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