Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney L. Ford

Charlotte,NC

Summary

Dynamic leader with a proven track record in operational efficiency and team management. Skilled in directing teams and resolving customer issues, ready to drive impactful outcomes in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Lead Collection Specialist

Onyx Capital Group
Charlotte, North Carolina
03.2021 - Current
  • Directed and fulfilled primary responsibilities and routine tasks, maintaining consistent performance.
  • Managed and completed essential responsibilities and daily tasks, contributing to operational efficiency.
  • Oversaw and executed core responsibilities and daily tasks with precision to ensure seamless operations.

Bus Driver

Charlotte Mecklenburg School System
Charlotte, North Carolina
09.2018 - 03.2021
  • Operated transit vehicles safely on designated routes.
  • Managed passenger boarding and ensured secure seating.
  • Communicated with dispatch regarding route changes and delays.
  • Conducted pre-trip inspections to maintain vehicle safety standards.

Customer Service Representative

Iqor
Charlotte, North Carolina
06.2012 - 09.2018
  • Resolved customer issues efficiently while maintaining a positive service experience.
  • Managed customer accounts and updated information to ensure data accuracy.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.

Team Leader

Jet Stream Ground Services
Charlotte, North Carolina
04.2009 - 06.2012
  • Coordinated staff schedules to align with flight schedules and service demands.
  • Trained new team members on safety protocols and operational procedures.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.

Education

High School Diploma -

West Mecklenburg High School
North Carolina
06-2008

Some College (No Degree) - Early Childhood Education

Central Piedmont Community College
Charlotte, NC

Skills

  • Excellent written and verbal communication skills
  • Admirable customer service
  • Consistently received outstanding performance evaluations in all positions held
  • Debt recovery strategies
  • Skip tracing techniques
  • Goal setting and achievement

Timeline

Lead Collection Specialist

Onyx Capital Group
03.2021 - Current

Bus Driver

Charlotte Mecklenburg School System
09.2018 - 03.2021

Customer Service Representative

Iqor
06.2012 - 09.2018

Team Leader

Jet Stream Ground Services
04.2009 - 06.2012

High School Diploma -

West Mecklenburg High School

Some College (No Degree) - Early Childhood Education

Central Piedmont Community College

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