Brittney M. Ngozi
Grand Prairie,TX
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Professional Development and Operations Coordinator
University of Texas at Arlington
08.2023 - 05.2024
- Collaborated with the 8 academic colleges, academic advising community of more than 150, and over 20 key campus partners to develop, enhance, and maintain an academic advisor training curriculum based off NACADA's Core Competencies and CAS
- Facilitated quarterly professional development sessions and coordinated communication and programming to support the advising community
- Oversaw the creation and planning of annual events and coordinated weekly, monthly, and quarterly data collection and reporting for training and professional development
- Developed and maintained a comprehensive assessment plan for the academic advising program.
Academic Advisor II
University of Texas at Arlington
04.2022 - 08.2023
- Provided individual advising and coaching to 300+ first-time and continuing students
- Assessed academic/non-academic needs, monitored progress, and conducted ongoing evaluations for each student
- Advised students on academic decisions and campus policies
- Assisted with training new advisors monthly and promoting support services
- Administered College Success Programs and Initiatives in collaboration with over 10 different academic departments
- Developed and conducted workshops/presentations each semester
- Maintained effective working relationships with other departments.
Academic Advisor II
University of Texas at Dallas
04.2021 - 04.2022
- Maintained direct contact with over 700 students to continuously develop action plans for academic success
- Created monthly activities for academic advising sessions
- Collaborated with Engineering Advising staff in Committee for Digitizing the Office
- Contributed to technology engagement for Engineering Staff
- Exercised holistic methods to determine the needs of students
- Advised students about educational plan options, university policies, and resources
- Implemented creative advising approaches influenced by student records and data
- Taught introductory course ECS 1100.
PT Advisor
Tarrant County College
09.2020 - 04.2021
- Provided academic advisement on academic issues and program processes for over 300 students
- Assisted students with course selections, deadlines for registration, tuition payments, and reminders for academic progression
- Provided evaluation for transcripts and awarding of credits for transfer students
- Aided and hosted Orientation for new incoming students.
- Delivered high-quality results consistently by adhering to established guidelines, methodologies, and best practices in project management.
- Coordinated efforts between internal teams such as finance and marketing departments which ultimately contributed towards overall company success.
- Established strong working relationships with clients, fostering trust and open communication channels.
- Streamlined project processes for increased efficiency and timely completion.
- Collaborated with stakeholders to define project objectives, scope, and deliverables that aligned with business goals.
Academic Advisor/ Recruiting
Christian Brothers University
08.2016 - 09.2020
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs for over 300 graduate students.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Enhanced student success by developing and implementing comprehensive academic plans.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Organized workshops and seminars to further enhance student skills and knowledge in relevant areas.
- Consulted with students to advise on topic selection, appropriateness and academic value.
- Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Provided ongoing support for students experiencing academic difficulties, resulting in improved performance.
- Assisted in the development of academic policies and procedures, promoting consistency across departments.
- Improved retention rates by providing personalized guidance to students at various stages of their academic journey.
- Assisted students in selecting courses to align with interests and abilities.
- Participated in professional development activities to stay current on best practices in higher education advising.
- Facilitated the development of academic plans for students with disabilities, ensuring equal access to educational opportunities.
- Promoted a positive learning environment with effective communication and collaborative problem-solving strategies.
- Coordinated orientation events for new students, ensuring a smooth transition into their chosen academic program.
- Determined validity and reliability of data gathering methods.
Evening Adjunct/Intern
Memphis Theological Seminary
08.2018 - 05.2019
- Implemented approved syllabi for introductory Religion course for 20 students
- Facilitated Class Instruction 2 academic semesters
- Prepared over 20 new students for assessments
- Developed engaging lesson plans
- Evaluated student performance
- Collaborated with Full-time faculty
- Initiated assignments and/or online discussion exercises
- Reported final evaluations of students.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Collaborated with senior management on new initiatives to build confidence.
Marketing Representative/Recruiter
ITT Technical Institute
05.2012 - 05.2014
- Conducted over 100 student interviews to identify student prospects
- Facilitated Orientation and Registration Day activities
- Maintained contact with active students.
- Acquired, developed and frequently serviced over 100 new students
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
College Coach
Southwest-TN Community College
01.2011 - 07.2011
- Tutored and mentored over 20 College Bound Students
- Assembled and created monthly reports for "Gear Up" program
- Coached High School students through the college course.
- Complied with college rules and regulations.
- Implemented innovative coaching techniques that improved overall team cohesion and performance levels.
- Collaborated with teachers and administrators to develop and evaluate school programs by sharing student success data and insights.
- Instructed students in career development techniques.
- Served as a liaison between students, parents, and teachers to facilitate communication and collaboration on academic goals.
Education Assistant/High School Mentor
Streets Ministries
01.2009 - 05.2010
- Tutored/Mentored 50+ Middle school and High school students
- Mentored 10+ Grade school girls
- Assisted students with computer proficiency tasks.
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Supervised students in common areas such as cafeteria, library and playground.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Education
Master of Science - Computer Information Systems
Christian Brothers University
Memphis, TNBachelor of Arts - Business Administration
Victory University
Memphis, TNSkills
- Scheduling Management
- Customer Invoicing
- Process Implementation
- Training Management
- Logistics Coordination
- Project Scheduling
- Operations Management
- Compliance Management
- Management
- Team Training
- Task Delegation
- Employee Development
- Teamwork and Collaboration
- Customer Service
- Relationship Building
- Data Analysis
- Team Leadership
- Staff training/development
- Administrative Management
- Proficient in Various Software and Database Management tools
Timeline
Professional Development and Operations Coordinator
University of Texas at Arlington
08.2023 - 05.2024
Academic Advisor II
University of Texas at Arlington
04.2022 - 08.2023
Academic Advisor II
University of Texas at Dallas
04.2021 - 04.2022
PT Advisor
Tarrant County College
09.2020 - 04.2021
Evening Adjunct/Intern
Memphis Theological Seminary
08.2018 - 05.2019
Academic Advisor/ Recruiting
Christian Brothers University
08.2016 - 09.2020
Marketing Representative/Recruiter
ITT Technical Institute
05.2012 - 05.2014
College Coach
Southwest-TN Community College
01.2011 - 07.2011
Education Assistant/High School Mentor
Streets Ministries
01.2009 - 05.2010
Master of Science - Computer Information Systems
Christian Brothers University
Bachelor of Arts - Business Administration
Victory University
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