Summary
Overview
Work History
Education
Skills
Websites
Timeline
Receptionist

Brittney Marie Rivera

Renton,WA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator

Bel-Red Sleep Diagnostic Center
08.2021 - Current
  • Conduct initial patient intake interviews, focusing on sleep-related concerns and symptoms
  • Coordinate sleep studies, diagnostic tests, and follow-up appointments for patients
  • Verify insurance coverage for sleep studies and related procedures
  • Provide patients with information about sleep disorders, treatment options, and lifestyle modifications
  • Act as a liaison between patients and sleep specialists, conveying relevant information and ensuring comprehensive care
  • Communicate treatment plans and recommendations to patients in an understandable manner
  • Optimized appointment scheduling procedures, reducing patient wait times by 20% and increasing the number of daily appointments by 15%.
  • Conduct follow-up communications with patients to monitor treatment progress and address any issues
  • Encourage and support patient compliance with prescribed treatments.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.

Medicare Member Service Representative

Aerotek - Kaiser Permanente
04.2021 - 07.2021
  • Assisted member inquiries regarding billing, claims, benefits, referrals, and authorizations for medical care
  • Provided members with information on contracted in-network providers based on their health plan
  • Documented all members issues and resolutions in the computer system
  • Helped large volume of members over the phone with a positive attitude and focused on member satisfaction
  • Acted as a liaison for members by directing calls to other departments or medical centers as needed
  • Maintained confidentiality per HIPAA guidelines
  • Managed approximately 50 incoming calls per day from members

Food Access AmeriCorps Member

Washington Service Corps - United Way of King County
09.2020 - 04.2021
  • Built and sustained relationships with families living in affordable housing communities
  • Conducted food security surveys with households to identify food needs
  • Collected and implemented change due to family and community feedback
  • Conducted outreach to connect families with their nearest food banks and meals sites
  • Served daytime or afterschool meals to youth and delivered groceries from partnering food banks to families
  • Managed confidential client data, including the result of food security surveys, and tracked ongoing food security interventions.
  • Managed/delivered approximately 200 meals per day to children

Bank Teller

U.S. Bank
02.2017 - 09.2020
  • Maintained customer confidence and protects bank operations by keeping information confidential
  • Responded to customer inquiries and assisted with solving customer concerns
  • Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or over the phone; referring to other bank services
  • Assisted client relationship managers with customer account research and maintenance
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Facilitated timely filing of 200+ customer transaction receipts daily by streamlining operations.

Sales Associate

Gap
09.2013 - 01.2017
  • Improved conversion rates by 15% through effective customer engagement and product knowledge.
  • Increased average transaction value by 10% by implementing upselling techniques and promoting high-margin products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Applied Science in Health Promotion And Management -

Bellevue College
Bellevue, WA
06.2020

Skills

  • Exceptional verbal and interpersonal communication
  • Exceptional interpersonal skills and the ability to interact and collaborate with individuals from a wide range of personal backgrounds
  • Organizational skills with the ability to multitask and work in a fast-paced environment
  • Demonstrates good judgement in tactfully handling difficult situations
  • Good computer skills and the ability to learn new software quickly
  • Basic knowledge of medical terminology

Timeline

Patient Care Coordinator

Bel-Red Sleep Diagnostic Center
08.2021 - Current

Medicare Member Service Representative

Aerotek - Kaiser Permanente
04.2021 - 07.2021

Food Access AmeriCorps Member

Washington Service Corps - United Way of King County
09.2020 - 04.2021

Bank Teller

U.S. Bank
02.2017 - 09.2020

Sales Associate

Gap
09.2013 - 01.2017

Bachelor of Applied Science in Health Promotion And Management -

Bellevue College

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Brittney Marie Rivera