Hi, I’m
Brittney McGonnell
Rochester Hills,MI
Summary
Collaborative leader with 3+ years of management, dedicated to applying morale building with partners to promote an engaged, empowering work culture. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
7
years of professional experience
Work History
Brighton Collectibles
Assistant Manager
07.2022 - Current
Job overview
- Accepted and processed merchandise deliveries and pickups
- Used POS system to process sales transactions
- Oversaw 7 staff members
- Visual Merchandising (planned and built store displays, moved equipment and hardware, oversaw arrangements and briefed staff on arranging displays)
- Hiring (conducted interviews and trained new partners)
- Operations (assisted store manager with scheduling, assisted in supply orders, handling IT and Home Office requests)
- Maintained clean sales floor as well as clean and organized office/backroom
- Responsible for opening store, opening registers, and creating daily game plans
- Responsible for closing store, closing registers, handling and creating deposits, and dropping off deposit
- Repairs (sent clients items out for repair, unless fix that can be solved in store, and inspected jewelry for client when it was received back to store)
- Made up to 100 daily care calls to clients on their birthday, to check in on recent purchases, and to make aware of any promotions.
Tillys
Assistant Manager
05.2019 - 06.2022
Job overview
- Hiring Manager (recruiting, interviewing, orientations, training, coaching, providing performance feedback)
- Visual Manager (planned and built store displays, moved equipment and hardware, oversaw arrangements and briefed staff on arranging displays)
- Operations Manager (assisted Store Manager while making schedules, compiled change and supply orders, picked and shipped out products to transfer, filed documents, filling out loss prevention and call center tickets)
- Oversaw 15 team members
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained clean sales floor as well as clean and organized office/backroom
- Accepted and processed merchandise deliveries and pickups
- Used POS system to process sales transactions
- Assisted another location to train and manage
- Responsible for opening store, opening registers, and emailing district and regional managers with stores forecasted KPI numbers for day
- Responsible for closing store, closing registers, handling and creating deposits, and emailing district and regional managers with KPI numbers for day
- Received Employee of the Month October 2019
Windsor Fashions
Sales Associate
05.2018 - 08.2018
Job overview
- Maintained stock levels by placing new product on floor
- Trained new associates in floor procedures, POS system, and customer service skills
- Delivered timely and knowledgeable responses to customers and team member needs
- Initiated and completed sales transactions using POS system
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Rally House
Seasonal Sales Associate
03.2018 - 05.2018
Job overview
- Ran errands for Store Manager including coffee runs, bank runs, and picking up/dropping off merchandise to other stores
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Tropical Smoothie Cafe
Food Service Worker
11.2017 - 03.2018
Job overview
- Prepared daily food ingredients (cutting, washing, storing)
- Initiated and completed sales transactions using POS system
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Justice
Sales Associate
10.2016 - 11.2017
Job overview
- Maintained stock levels by placing new product on floor
- Trained new associates in floor procedures, POS system, and customer service skills
- Delivered timely and knowledgeable responses to customers and team member needs
- Initiated and completed sales transactions using POS system
- Provided cleaning to store when opening and closing
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Macomb Community CollegeMacomb, MI
Associates Degree from General Studies
10.2021
University Overview
- Credits in Humanity (Film, US History, Anthropology), Sciences (Psychology, Earth, Astronomy), Math, English, Business, and Marketing
L’Anse Creuse High SchoolMacomb, MI
Highschool diploma
06.2017
University Overview
- 3.7 GPA
- Kiwanis Club (Key Club)
Skills
- Microsoft Office
- iMovie
- Customer Service/Experience
- Social Media
- Adobe
- Visual Marketing
- Orientating and Training
- Customer Service Management
- POS Systems Operations
- Office Cleaning
Volunteerism
- East Harbor Assisted Living (2014-2017)-Aided dementia patients in recreational activities and spent time with elderly.
- SANGB Air Show-Provided food preparation/ distribution services and raised $10K For Selfridge Morale Fund
- Relay For Life (2014-2016)- Held by L'Anse Creuse Middle School East, active participant in a 24 walking marathon, and raised $4.5K for cancer research.
Timeline
Assistant Manager
Brighton Collectibles
07.2022 - Current
Assistant Manager
Tillys
05.2019 - 06.2022
Sales Associate
Windsor Fashions
05.2018 - 08.2018
Seasonal Sales Associate
Rally House
03.2018 - 05.2018
Food Service Worker
Tropical Smoothie Cafe
11.2017 - 03.2018
Sales Associate
Justice
10.2016 - 11.2017
Macomb Community College
Associates Degree from General Studies
L’Anse Creuse High School
Highschool diploma
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