Hi, I’m
Brittney McGonnell
Rochester Hills,MI
Summary
Collaborative leader with 3+ years of management, dedicated to applying morale building with partners to promote an engaged, empowering work culture. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
7
years of professional experience
Work History
Brighton CollectiblesClinton Township, MI
Assistant Manager
07.2022 - Current
Job overview
- Accepted and processed merchandise deliveries and pickups
- Used POS system to process sales transactions
- Oversaw 7 staff members
- Visual Merchandising (planned and built store displays, moved equipment and hardware, oversaw arrangements and briefed staff on arranging displays)
- Hiring (conducted interviews and trained new partners)
- Operations (assisted store manager with scheduling, assisted in supply orders, handling IT and Home Office requests)
- Maintained clean sales floor as well as clean and organized office/backroom
- Responsible for opening store, opening registers, and creating daily game plans
- Responsible for closing store, closing registers, handling and creating deposits, and dropping off deposit
- Repairs (sent clients items out for repair, unless fix that can be solved in store, and inspected jewelry for client when it was received back to store)
- Made up to 100 daily care calls to clients on their birthday, to check in on recent purchases, and to make aware of any promotions.
TillysSterling Heights, MI
Assistant Manager
05.2019 - 06.2022
Job overview
- Hiring Manager (recruiting, interviewing, orientations, training, coaching, providing performance feedback)
- Visual Manager (planned and built store displays, moved equipment and hardware, oversaw arrangements and briefed staff on arranging displays)
- Operations Manager (assisted Store Manager while making schedules, compiled change and supply orders, picked and shipped out products to transfer, filed documents, filling out loss prevention and call center tickets)
- Oversaw 15 team members
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained clean sales floor as well as clean and organized office/backroom
- Accepted and processed merchandise deliveries and pickups
- Used POS system to process sales transactions
- Assisted another location to train and manage
- Responsible for opening store, opening registers, and emailing district and regional managers with stores forecasted KPI numbers for day
- Responsible for closing store, closing registers, handling and creating deposits, and emailing district and regional managers with KPI numbers for day
- Received Employee of the Month October 2019
Windsor FashionsSterling Heights, MI
Sales Associate
05.2018 - 08.2018
Job overview
- Maintained stock levels by placing new product on floor
- Trained new associates in floor procedures, POS system, and customer service skills
- Delivered timely and knowledgeable responses to customers and team member needs
- Initiated and completed sales transactions using POS system
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Rally HouseChesterfield, MI
Seasonal Sales Associate
03.2018 - 05.2018
Job overview
- Ran errands for Store Manager including coffee runs, bank runs, and picking up/dropping off merchandise to other stores
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Tropical Smoothie CafeChesterfield, MI
Food Service Worker
11.2017 - 03.2018
Job overview
- Prepared daily food ingredients (cutting, washing, storing)
- Initiated and completed sales transactions using POS system
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
JusticeChesterfield, MI
Sales Associate
10.2016 - 11.2017
Job overview
- Maintained stock levels by placing new product on floor
- Trained new associates in floor procedures, POS system, and customer service skills
- Delivered timely and knowledgeable responses to customers and team member needs
- Initiated and completed sales transactions using POS system
- Provided cleaning to store when opening and closing
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Macomb Community CollegeMacomb, MI
Associates Degree from General Studies
10.2021
University Overview
- Credits in Humanity (Film, US History, Anthropology), Sciences (Psychology, Earth, Astronomy), Math, English, Business, and Marketing
L’Anse Creuse High SchoolMacomb, MI
Highschool diploma
06.2017
University Overview
- 3.7 GPA
- Kiwanis Club (Key Club)
Skills
- Microsoft Office
- iMovie
- Customer Service/Experience
- Social Media
- Adobe
- Visual Marketing
- Orientating and Training
- Customer Service Management
- POS Systems Operations
- Office Cleaning
Volunteerism
- East Harbor Assisted Living (2014-2017)-Aided dementia patients in recreational activities and spent time with elderly.
- SANGB Air Show-Provided food preparation/ distribution services and raised $10K For Selfridge Morale Fund
- Relay For Life (2014-2016)- Held by L'Anse Creuse Middle School East, active participant in a 24 walking marathon, and raised $4.5K for cancer research.
Timeline
Assistant Manager
Brighton Collectibles
07.2022 - Current
Assistant Manager
Tillys
05.2019 - 06.2022
Sales Associate
Windsor Fashions
05.2018 - 08.2018
Seasonal Sales Associate
Rally House
03.2018 - 05.2018
Food Service Worker
Tropical Smoothie Cafe
11.2017 - 03.2018
Sales Associate
Justice
10.2016 - 11.2017
Macomb Community College
Associates Degree from General Studies
L’Anse Creuse High School
Highschool diploma