Brittney N. Johnson
Oak Park
Summary
To obtain a position where I can demonstrate my customer service skills. Authorized to work in the US for any employer
Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
18
18
years of professional experience
Work History
Supervisor
DTE Energy
06.2014 - Current
- Communicate organizational needs.
- Oversee employees' performance.
- Provide guidance, support, identify development needs, and manage the reciprocal relationship between staff.
- Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
- Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
- Accomplishes staff job results by coaching, counseling, and disciplining employees.
- Plans, monitors, and appraises job results.
- Conducts training.
- Implements and enforces systems, policies, and procedures.
- Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
- Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
- Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
- Provides quality service by enforcing quality and customer service standards.
Quality Analyst
Allegra Direct Communications
12.2010 - 06.2014
- Listen and grade calls for Blue Cross Blue Shield of Michigan
- Provide feedback to customer service representatives
- Assist floor supervisors
- Perform random quality performance reviews
Administrative Assistant/Collector
Rainmaker, LLC
06.2007 - 12.2009
- Make medical collection calls
- Oversee mailroom
- Input information on credit reports and run location searches
- Answer incoming calls
- Schedule appointments
- Assist debtors in arranging payment plans
- Rebill insurance claims
- Processed payroll activities
- Updated & maintained company accounts/records
Education
Bachelor of Business Administration - Business Management
Davenport University
Warren, MI05-2029
Skills
- Customer support
- Attention to detail
- Problem-solving
- Adaptability
- Payroll
- Reliability
- Decision-making
- Customer service
- Complex Problem-solving
- Strategic planning
- Staff development
- Staff discipline
Timeline
Supervisor
DTE Energy
06.2014 - Current
Quality Analyst
Allegra Direct Communications
12.2010 - 06.2014
Administrative Assistant/Collector
Rainmaker, LLC
06.2007 - 12.2009
Bachelor of Business Administration - Business Management
Davenport University
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