Brittney N. Williams
Detroit,MI
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
19
19
years of professional experience
Work History
Field Recruiter
Detroit Police
01.2019 - Current
- Provided dedicated support and guidance to research leaders to help prioritize initiatives.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Studied job descriptions and qualifications to determine applicant requirements.
- Operated and maintained applicant tracking and candidate management systems.
- Developed opportunities for operational improvements across recruiting programs and implemented changes.
Police Officer
Detroit Police Department
01.2013 - Current
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Conducted preliminary investigations at scenes of major crimes.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Customer Care Representative
OnStar
01.2008 - 01.2013
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service/Team Leader
Nordstrom Somerset
01.2005 - 01.2008
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
Bachelor’s - Business Administration
Cleary University
Howell, MI05.2023
Skills
- SKILLS AND QUALIFICATIONS:
- Leadership/Management:
- Coordinated and conducted recruitment presentations
- Provided mentorship and guidance for potential candidates
- Provided proper training and development
- Assisted with creating career development plans
- Communication:
- Excellent presentation and negotiation skills
- Great with speaking in public, to groups or via electronic media
- Confident, articulate and professional speaking abilities (and experience)
- Empathic listener and persuasive speaker
- Problem Solving:
- Strong commitments to diversity, equity and inclusion
- Effective in executing supportive leadership
- Great at valuing and seeking out customers voices and opinions
- Organizational:
Timeline
Field Recruiter
Detroit Police
01.2019 - Current
Police Officer
Detroit Police Department
01.2013 - Current
Customer Care Representative
OnStar
01.2008 - 01.2013
Customer Service/Team Leader
Nordstrom Somerset
01.2005 - 01.2008
Bachelor’s - Business Administration
Cleary University
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