Brittney Archon

Dispatcher :

Answer phone calls and emails to respond to discharge orders , ride request per member inquiries , questions and complaints . Also complete call logs, place orders in computer system and ensure that both short and long range planning is performed to identify trips that require eligibility verification. Also, organize , plan and optimize daily trip route assignments in a cost effective and efficient manner. Identify, research and resolve issues using the computer system.

Claims Specialist:

• Communicated verification and authorization status updates with billing department to facilitate decision-making for patient transportation verification and insurance coverage.
• Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
• Checked documentation for accuracy and validity on updated systems.
• Negotiated with other involved parties to arrange settlements for maximum results.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Customer representative for H&R Block via chat .

• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.

Job description: Helping customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained tidy and organized store to comply with cleanliness standards.
• Prioritized helping customers over completing other routine tasks in store.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Mentored team members to enhance professional development and accountability in workplace.
• Established team priorities, maintained schedules and monitored performance.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.