Destynee Thomas
Business Operations
Houston,Texas
Summary
Forward-thinking team leader with a shift-left mindset skilled in business operations with in-depth understanding of all areas of business operations, including meeting support, correspondence management and financial administration. Excellent communication, interpersonal, and planning skills with an analytical approach to solving routine and complex problems. Bringing 9 years of related experience. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Equipment Operator II
Ferguson
Houston, TX
01.2023 - Current
- Oversee and manage comprehensive processes including picking, sorting, loading, labeling, auditing, and shipping.
- Strategically set up team for success from start to finish of each shift, ensuring seamless operations, covering critical topics such as safety, analytics, workload distribution, and labor management.
- Coordinate overtime work, batch processing, and picking management to efficiently prepare for night shift.
- Supervise daily operations and manage 14 team members during shift.
- Maximize productivity with efficient scheduling and allocation of equipment resources.
- Implement and monitored workflow processes to enhance productivity and efficiency.
- Conducted training sessions for new employees and provided ongoing support and development.
- Provide effective leadership and collaboration with team to ensure timely dispatch of all loads.
- Troubleshoot and resolve any load-related issues, including re-shipments and overloads, ensuring safe conditions for drivers.
- Adhere to and enforce safety protocols and guidelines to maintain a secure work environment.
- Promote environmental sustainability by implementing waste reduction measures during equipment operation and disposal processes.
- Demonstrate adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
- Optimized resource allocation with strategic planning of equipment utilization across multiple job sites.
OPERATIONS MANAGER
FastDash Delivery
Austin, TX
6 2019 - 5 2022
- Managed scheduling and task delegation for over 200 team members.
- Served as primary interface for onboarding new personnel, providing resources on service delivery policies and establishing scheduling calendars.
- Coordinated new hire recruitment, training and development.
- Supervised employees and conducted regular performance reviews to determine training needs and define accurate plans for decreasing process lags.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Completed special projects by using effective decision making, critical thinking and time management skills
- Coordinated repairs to vehicles to maintain fleet operations
- Ordered supplies and allocated resources to personnel based on need
- Received new orders, prepared documentation and assigned personnel
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
SECURITY GUARD
Cerberus Security
Austin, TX
02.2017 - 07.2019
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Responded quickly to incidents and assessed active situations for security concerns
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations
- Responded quickly to emergency situations to assess and deflect issues
- Oversaw entry and exit of up to 1000 employees and visitors daily
- Patrolled and monitored premises in vehicle
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Interacted assertively but non-confrontationally with personnel and general public
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
DELIVERY DRIVER TRAINER
Trinity Couriers / Amazon
Austin, NV
01.2017 - 10.2018
- Conducted 60 new hire trainings on multiple routes with preferred work methods and safety
- Developed and implemented training materials and course updates
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training
- Identified driver training needs to make recommendations to manager
- Loaded and unloaded various delivery vehicles with correct order and balancing
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations
- Completed inspections daily to identify needed upkeep on vehicles and document performance concerns
- Loaded truck and properly secured items to prevent damage for deliveries
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Carried heavy packages and boxes from delivery vehicle to areas designated by customers
- Adhered to safe lifting techniques to avoid injuries
- Evaluated products for damage prior to drop-off and documented reasons for returns
- Delivered packages to customer doorsteps and business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
LICENSED HEALTH INSURANCE AGENT
Trusted Senior Specialist
07.2015 - 11.2016
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Education
No Degree - Business Management
The University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
Cy-Fair High School
Cypress, Texas 05.2021 - 05.2006
Skills
Strong leadership and team management
Excellent problem-solving and analytical skills
Originality and Creativity
Safety protocols and procedures
Effective interpersonal skills
Data analysis and generating actionable insights
Proficient in financial accounting
Records Organization and Management
Onboarding and Orientation Policy Development and Enforcement
Performance Monitoring and Evaluation
Inventory Tracking and Management
Heavy Equipment Operation
Timeline
Equipment Operator II
Ferguson
01.2023 - Current
High School Diploma -
Cy-Fair High School
05.2021 - 05.2006
SECURITY GUARD
Cerberus Security
02.2017 - 07.2019
DELIVERY DRIVER TRAINER
Trinity Couriers / Amazon
01.2017 - 10.2018
LICENSED HEALTH INSURANCE AGENT
Trusted Senior Specialist
07.2015 - 11.2016
OPERATIONS MANAGER
FastDash Delivery
6 2019 - 5 2022
No Degree - Business Management
The University of Texas At San Antonio