Brittni A. Mata
Greenville,TX
Summary
Resourceful Customer Relations Executive with a strong background in fostering positive relationships and resolving complex issues. Strengths include problem-solving, active listening, and clear communication skills. Notable achievements include enhancing customer satisfaction levels across different industries while implementing innovative strategies to improve overall efficiency. Consistently meets or exceeds goals through insightful decisions. Results-driven and hardworking with top-notch communication and organization skills. Diligent and forward-thinking professional with attentive and team-oriented nature. Detail-oriented administrative professional reliable in keeping records updated and compliant with strict standards. Handles stress well and quickly flexes with changing demands to consistently meet objectives.
Overview
11
11
years of professional experience
Work History
Customer Relations Executive
Smiley Dental & Orthodontist
Lewisville, TX
05.2021 - Current
- Customer Service: Responding to customer inquiries, solving problems, and providing information about products or services.
- Customer Satisfaction: Ensuring customer satisfaction by providing excellent customer service and resolving any issues that may arise.
- Building Relationships: Establishing and maintaining positive relationships with existing clients.
- Improving Customer Experience: Identifying opportunities for improving the customer experience and providing feedback to relevant teams and departments.
- Analyzing Customer Data: Analyzing customer data to identify patterns and insights.
- Collaborating With Other Departments: Collaborating with other departments to optimize the existing customer experience journey.
- Training New Team Members: Training new team members.
Transportation Dispatcher/Customer Service Specialist
BigTex Transportation
Mount Pleasant, TX
01.2019 - 05.2021
- Customer Service.
- Data Entry
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Compiled with company policies and procedures by encouraging a positive and effective work environment among all employees.
- Recorded product or service failure complaints and notified appropriate departments.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details, and signing up for new services.
- Resolved concerns with products or services to help with retention, and drive sales.
- Reinforced establishes quality control standards and follows procedures for optimal customer interactions.
Account Executive-Payables and Receivables
A&M Welding
Mount Pleasant, TX
05.2014 - 02.2019
- Reconciled the daily AR ledger and verified proper posting.
- Customer Service
- Data Entry
- Reconciled daily AR ledger and verified proper posting
- Verified discrepancies and resolved clients' billing issues
- Updated aging reports based on daily audits
- Maintained records by imaging invoices, debits and credits
- Processed incoming payments in accordance with established financial policies
- Resolved valid or authorized deductions by entering adjusting entries
Recruitment Specialist
Express Employment Professionals
Mount Pleasant, TX
12.2018 - 01.2019
- Customer Service.
- Data Entry
- Hired employees and initiated a new hire paperwork process
- Promptly corresponded with applicants, coordinated and conducted interviews
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
- Tracked candidates and pushed for feedback on disqualifications time-to-fill statistics and other variables
- Generated specific candidate pull for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and prescreening assessments
Education
Advanced Dental Assistant -
RDA Dental Assisting
Naples, TX06.2022
No Degree - Introductory, Statistics, Integ reading, Writing, Co-Requisite, Foundation of Mathematical, Introductory Sociology, Business Computer Application, Medical Terminology, Anatomy and Physiology
North Texas Community College
Mount Pleasant, TX05.2021
High School Diploma -
Mount Pleasant Christian Academy
05.2015
Skills
- Issue and Complaint Resolution
- Understanding
- Verbal and Written Communication
- Data Entry and Maintenance
- Order and Refund Processing
- Building Customer Trust and loyalty
- Multitasking and Prioritization
- Customer Data Confidentiality
- Upselling Products and Services
- Time Management
- Patience
- Adaptability
- Problem Solving
- Technical Proficiency
References
References available upon request.
Timeline
Customer Relations Executive
Smiley Dental & Orthodontist
05.2021 - Current
Transportation Dispatcher/Customer Service Specialist
BigTex Transportation
01.2019 - 05.2021
Recruitment Specialist
Express Employment Professionals
12.2018 - 01.2019
Account Executive-Payables and Receivables
A&M Welding
05.2014 - 02.2019
Advanced Dental Assistant -
RDA Dental Assisting
No Degree - Introductory, Statistics, Integ reading, Writing, Co-Requisite, Foundation of Mathematical, Introductory Sociology, Business Computer Application, Medical Terminology, Anatomy and Physiology
North Texas Community College
High School Diploma -
Mount Pleasant Christian Academy
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