Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittni Andow

Madison,WI

Summary

Dynamic professional with expertise in staff management and guest relations, honed as FOH Manager at Buck & Honeys. Successfully increased sales revenue by introducing new menu items and promoting upselling techniques. Proven track record in conflict resolution and team leadership, ensuring high-quality service and customer satisfaction. Skilled in marketing support and effective communication.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

FOH Manager

Buck & Honeys
02.2021 - Current
  • Implemented efficient front-of-house operations, enhancing customer satisfaction and service quality.
  • Resolved customer complaints promptly, maintaining brand reputation and encouraging positive reviews.
  • Collaborated with the chef to introduce new menu items, resulting in increased sales revenue.
  • Facilitated daily pre-shift meetings to improve communication among FOH staff regarding updates.
  • Conducted regular training sessions to elevate team performance and establish best practices.
  • Promoted upselling techniques among servers, increasing average transaction values significantly.
  • Created personalized guest interactions, boosting repeat business through recognition of preferences.
  • Maintained safety and sanitation standards by adhering to food safety regulations and protocols.

Owner

Empire Nutrition
2019 - 2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Expanded client base through effective marketing strategies and exceptional word-of-mouth referrals from satisfied clients.
  • Educated clients on proper food choices, portion control, and healthy cooking techniques for sustained results.
  • Implemented innovative strategies for tracking client progress, effectively measuring improvements in nutritional habits and overall health outcomes.
  • Conducted thorough assessments of clients'' dietary habits, identifying areas for improvement and providing actionable feedback.
  • Improved clients'' overall health by designing personalized nutrition plans and conducting regular follow-up sessions.
  • Promoted a positive mindset around dietary changes by highlighting small successes and celebrating achievements throughout the coaching process.
  • Provided ongoing motivation and guidance to help clients overcome challenges and maintain progress toward their goals.
  • Enhanced client accountability by implementing regular check-ins and progress updates via phone calls or email communication.

Material Handler

Kwik Trip
2017 - 2020
  • Cooler, Small Pull, Routing, Cigarette &Tobacco, Stamping
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Retail Worker

Kwik Trip
2007 - 2014
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.

Education

Associate of Science - Welding

Western Wisconsin Technical College
La Crosse, WI

Associate of Science - Automotive Technician

Western Wisconsin Technical College
La Crosse, WI

Skills

  • Marketing support
  • Guest relations
  • Hygiene standards
  • Order accuracy
  • Conflict resolution
  • Policy enforcement
  • Training and mentoring
  • Team building
  • Health and safety regulations
  • Training and coaching
  • Food safety compliance
  • Staff management
  • Task delegation
  • Staff motivation
  • Pre-shift walk-through
  • Staff supervision
  • Quality standards
  • Performance evaluation
  • Team oversight
  • Workflow planning
  • Sales and marketing
  • Problem-solving
  • Team leadership
  • Effective communication

Certification

Wisconsin Serve Safe Certification

Wisconsin Bar & Liquor Sales License

Timeline

FOH Manager

Buck & Honeys
02.2021 - Current

Owner

Empire Nutrition
2019 - 2023

Material Handler

Kwik Trip
2017 - 2020

Retail Worker

Kwik Trip
2007 - 2014

Associate of Science - Welding

Western Wisconsin Technical College

Associate of Science - Automotive Technician

Western Wisconsin Technical College

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