Brittni Andrews

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity.
• Boosted team performance by doing proper training, implementing the G.E.T training with all AA's, leading by example
• Maintained compliance with company policies, objectives, and communication goals.
• Established clear performance metrics, enabling effective evaluation of individual contributions and team success.
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Since being the lead at highlands ranch(LDV9) I have boosted our NPS (net promoter score), Our PCS (poo customer service) has been below 1%. We make great relationships with our customers and do everything and anything we can at my location to help them out! I have improved the morale a tremendous amount, We are currently the cleanest and most organized site in all of Colorado. When i started this location it was a difficult journey, but after a ton of communication and getting to know my AA's it has made a huge turn around!

• Monitored customers for signs of security concerns and escalated issues to management.
• Listened to customer needs and desires to identify and recommend optimal products.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Prioritized helping customers over completing other routine tasks in store.
• Built customer loyalty and retention by delivering excellent customer service

• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed detailed plans based on broad guidance and direction.
• Supervised day-to-day operations to meet performance, quality and service expectations.