Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brittni Bonventre

Binghamton,NY

Summary

Proven customer service expert with a track record of enhancing customer satisfaction ratings at Alorica through effective conflict resolution and empathy. Skilled in balancing financial transactions and improving service delivery, evidenced by a significant boost in customer service scores. Demonstrates exceptional communication abilities and a commitment to excellence in every interaction. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Attentive Customer Service Representative with [Number] years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

9
9
years of professional experience

Work History

Customer Service

Auchinachie
05.2022 - Current
  • Developed customer service scorecards to measure customer service performance.
  • Provided outstanding customer service.
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Met customer service objectives by providing superior customer service to [Language]-speaking customers.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Improved customer service ratings through [Action].
  • Provided extraordinary customer service to clients.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings [Number]%.
  • Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores [Number]%.

Front Desk

Covid Center
03.2022 - 05.2022
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.

Customer Service Representative

Alorica
11.2015 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Union Endicott
Endicott, NY
09.2008

Skills

  • Customer Service
  • Customer service expertise
  • Customer service abilities
  • Customer service orientation

Accomplishments

  • Supervised team of 5 staff members.

Timeline

Customer Service

Auchinachie
05.2022 - Current

Front Desk

Covid Center
03.2022 - 05.2022

Customer Service Representative

Alorica
11.2015 - 01.2022

Union Endicott

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Brittni Bonventre