Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Quote
Languages
Timeline
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Brittni Cloyd

Brittni Cloyd

Mesa,AZ

Summary

Seasoned leader with over ten years of experience in home lending, skilled in strategic management and credit risk innovation. Known for enhancing efficiency through strong partnerships, and effective process improvements. Adept at fostering a collaborative work culture to drive organizational growth. Seeking to leverage expertise to contribute to a dynamic Financial team.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Senior Auto Credit Manager

Chase
Tempe, AZ
07.2022 - Current
  • Directed talent acquisition and development, enhancing team performance.
  • Optimized procedures, improving overall efficiency by 15%.
  • Oversaw compliance and risk control processes through meticulous credit verification for vehicle loans.
  • Enhanced training procedures, increasing call center productivity by 20%..
  • Refined compliance checks, achieving zero errors in credit assessments.
  • Provided guidance and support to other departments regarding the development of new credit policies and procedures.

Mortgage Loan Underwriter

Chase
Tempe, AZ
12.2020 - 07.2022
  • Consistently sustained a CSAT exceeding 85%, emphasizing customer satisfaction.
  • Led detailed financial assessments to determine loan eligibility and associated risks.
  • Achieved seamless alignment with legal standards, securing full compliance.
  • Partnered with loan officers to resolve issues, streamlining the loan process.
  • Facilitated communication of requirements among lenders, appraisers, and external partners.
  • Assessed property evaluations to confirm adherence to loan criteria.

Home Lending Operations Manager

Chase
Phoenix, AZ
07.2016 - 12.2020
  • Executed root-cause analysis to address underlying issues.
  • Enhanced customer satisfaction metrics significantly through refined communication skills.
  • Cultivated a cooperative team atmosphere, enhancing performance and competencies.
  • Inspired employees, leading to better efficiency and achievement of objectives.
  • Directed recruitment, selection, and staff development initiatives.
  • Identified trends in production performance metrics through data analysis from daily reports.
  • Created rewards programs that boosted morale and improved management dialogue.

Home Lending Project Manager

Chase
Phoenix, AZ
08.2017 - 05.2018
  • Boosted customer satisfaction by 10% within a three-month period via process improvements.
  • Monitored project life cycles to ensure alignment with governing standards.
  • Created an extensive training curriculum for new process rollouts.
  • Delivered easily understandable analytical insights to stakeholders throughout the organization.
  • Facilitated regular progress checks with internal and external parties to ensure milestone achievement.
  • Engaged with team members to troubleshoot challenges.
  • Created comprehensive summaries of project advancements for executive leadership team evaluation.
  • Worked alongside senior executives to develop strategic plans for current and future projects.

Home Lending Processing Team Lead

Chase
Phoenix, AZ
01.2014 - 07.2016
  • Managed processing team to ensure timely completion and quality output.
  • Create monthly reports highlighting key performance indicators for processing operations.
  • Managed complex customer issues in a prompt and efficient manner.
  • Developed strategies with other departments to streamline operations.
  • Conducted thorough audits on documents to ensure accuracy and completeness before advancing.
  • Collaborate with other departments to develop strategies for streamlining operations across the organization.
  • Organize weekly meetings with processing team members to discuss progress towards goals, address any problems encountered, and brainstorm solutions.

Home Equity Loan Processor

Chase
Milwaukee, WI
10.2011 - 01.2014
  • Assisted clients from application to post-closure stages of their loans.
  • Oversaw prompt processing of loan applications.
  • Verified applicants' credit and personal references with credit bureaus, employers, and other sources.
  • Created customized loan packages aligned with borrower needs.
  • Handled various tasks concurrently while adhering to strict deadlines.
  • Oversaw conditions forwarded by underwriting departments.
  • Engaged with underwriters to address loan application discrepancies.
  • Provided regular updates on loan application progress to clients.

Education

Bachelor of Arts (B.A.) - Business Administration

Alverno College
Milwaukee, WI, US

Skills

  • Risk assessment
  • Data analysis
  • Talent acquisition
  • Credit Policy Development
  • Strategic Planner
  • Team Leadership
  • Call Center Operations
  • Risk Management
  • Compliance Management
  • Customer Satisfaction

Certification

Project Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Healthcare benefitsPersonal development programsPaid sick leavePaid time offCareer advancement

Quote

The price of inaction is far greater than the cost of a mistake
Meg Whitman

Languages

English
Native language

Timeline

Senior Auto Credit Manager

Chase
07.2022 - Current

Mortgage Loan Underwriter

Chase
12.2020 - 07.2022

Home Lending Project Manager

Chase
08.2017 - 05.2018

Home Lending Operations Manager

Chase
07.2016 - 12.2020

Home Lending Processing Team Lead

Chase
01.2014 - 07.2016

Home Equity Loan Processor

Chase
10.2011 - 01.2014

Bachelor of Arts (B.A.) - Business Administration

Alverno College

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Brittni Cloyd