Hi, I’m
Brittni Freeman
Warner Robins,GA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and support roles, notably as a Receptionist at Middle Georgia Orthopedics. Excelled in organization and time management, enhancing office efficiency and client satisfaction. Proven ability to manage multiple tasks effectively, demonstrating meticulous attention to detail and a positive, professional demeanor.
Overview
8
years of professional experience
Work History
Middle Georgia Orthopedics
Receptionist
09.2010 - 04.2013
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Paradise Video
Sales Associate
11.2004 - 12.2011
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Self- Employed
Math Tutor
03.2011 - 12.2011
Job overview
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Developed and implemented individualized lesson plans for each student, tailored to their individual needs.
- Tutored math students of all ages and abilities, from elementary school to college level.
- Inspired a love for mathematics by sharing personal passion and enthusiasm, fostering a positive attitude towards learning in students.
Elite Sport and Spine
Physical Therapist Aide
07.2009 - 09.2010
Job overview
- Taught patients how to live within limits of capabilities and celebrated successes.
- Enhanced patient recovery by supporting physical therapists in providing therapeutic exercises and treatments.
- Supported optimal patient care by efficiently setting up therapy equipment according to therapist specifications before each session.
- Facilitated effective communication between patients, caregivers, and healthcare professionals through clear documentation of treatment goals, progress notes, and discharge summaries.
- Improved overall clinic efficiency by maintaining organized therapy spaces and equipment inventory.
- Trained new Physical Therapist Aides in clinic-specific protocols and procedures, facilitating smooth integration into our dynamic workforce.
Education
American College of Healthcare SciencesPortland, OR
Associate In Complementary Alternative Medicine from Herbal Medicine
06.2019
University Overview
- Graduated with Honors
- Dean's List multiple semesters
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Data inputting
- File management
- Typing speed
- Front desk operations
- Meticulous and organized
- Positive and professional
- Attention to detail
Timeline
Math Tutor
Self- Employed
03.2011 - 12.2011
Receptionist
Middle Georgia Orthopedics
09.2010 - 04.2013
Physical Therapist Aide
Elite Sport and Spine
07.2009 - 09.2010
Sales Associate
Paradise Video
11.2004 - 12.2011
American College of Healthcare Sciences
Associate In Complementary Alternative Medicine from Herbal Medicine
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