Summary
Overview
Work History
Education
Skills
Certification
Professional References
Additional Information
Timeline
Generic

Brittni Gallagher

Cleveland,OH

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bartender/Server

Bett's
01.2022 - Current
    • Serve food and beverages promptly with focused attention to customer needs.
    • Cultivate positive relationships with regular customers.
    • Resolve customer complaints promptly and professionally to maintain positive reputation.
    • Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
    • Explain menu items and suggested appropriate options for food allergy concerns.
    • Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bartender/Server/Trainer

Bar Symon
01.2018 - 01.2022
    • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
    • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
    • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
    • Followed strict recipes and drink measurements to minimize product used.
    • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
    • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
    • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Bartender/Trainer

Harry Buffalo
01.2017 - 01.2022
  • Greet customers in accordance with company guidelines
  • Responsible for bar area, table section, to go orders, and Uber Eats orders
  • Took part in company related incentives, activities, and promotions
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Posted on social media daily about upcoming events and daily specials
  • Trained new employees
  • Balanced Cash Register at beginning and ending of each shift

Mortgage Banker, NMLS #2071006

Quicken Loans, LLC. NMLS #3030 (Presently known as Rocket Mortgage)
01.2020 - 01.2021
    • Evaluated client financial positions and identified most appropriate banking products.
    • Worked with underwriters to fix application problems and resolve issues.
    • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
    • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
    • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
    • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

Manager of Operations

Astoria Café and Market
01.2017 - 01.2020
    • Assisted in recruiting, hiring and training of team members.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
    • Set clear expectations and created positive working environment for employees.
    • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
    • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
    • Partnered with vendors and suppliers to effectively manage and budget.

Bar Operations Manager

Corner Alley Downtown
01.2016 - 01.2017
    • Maximized customer service by training staff, overseeing operations, and resolving issues.
    • Adhered to state laws regarding alcoholic beverage services and customer regulations.
    • Closed out cash register and prepared cashier report at close of business.
    • Crafted special drink and cocktail menu items for seasonal offerings.
    • Improved customer service rankings by resolving issues quickly and accurately.
    • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
    • Monitored and adjusted inventory levels to meet customer needs and demands.

Administrative Assistant

Campbell Bus Company
01.2014 - 01.2016
    • Executed record filing system to improve document organization and management.
    • Processed customer orders accurately and within agreed timeframes to meet service standards.
    • Managed filing system, entered data and completed other clerical tasks.
    • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
    • Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Routed business correspondence, documents, and messages to correct departments and staff members.

Manager of Operations

Ginger Hill Tavern
01.2004 - 01.2016
    • Supervised operations staff and kept employees compliant with company policies and procedures.
    • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
    • Developed systems and procedures to improve operational quality and team efficiency.
    • Led hiring, onboarding and training of new hires to fulfill business requirements.
    • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
    • Trained new employees on proper protocols and customer service standards.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
    • Worked closely with restaurant owner to develop and implement marketing initiatives.
    • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Education

Bachelor of Arts - Fine Arts/Art History

Slippery Rock University of Pennsylvania
Slippery Rock, PA
01.2009

High School Diploma -

Titusville Area High School
Titusville, PA
06.2004

Skills

    • Health Codes Compliance
    • Hospitality Service Expertise
    • Staff Management
    • Clear and Effective Communication
    • Responsible Alcohol Service
      • Schedule Coordination
      • Recruitment
      • Customer Engagement
      • Point of Sale (POS) System Operation

Certification

  • ServSafe Alcohol, 2023-01-01
  • ServSafe Food Handler, 2023-01-01

Professional References

Upon Request

Additional Information

ServSafe Alcohol Certified

Timeline

Bartender/Server

Bett's
01.2022 - Current

Mortgage Banker, NMLS #2071006

Quicken Loans, LLC. NMLS #3030 (Presently known as Rocket Mortgage)
01.2020 - 01.2021

Bartender/Server/Trainer

Bar Symon
01.2018 - 01.2022

Bartender/Trainer

Harry Buffalo
01.2017 - 01.2022

Manager of Operations

Astoria Café and Market
01.2017 - 01.2020

Bar Operations Manager

Corner Alley Downtown
01.2016 - 01.2017

Administrative Assistant

Campbell Bus Company
01.2014 - 01.2016

Manager of Operations

Ginger Hill Tavern
01.2004 - 01.2016

Bachelor of Arts - Fine Arts/Art History

Slippery Rock University of Pennsylvania

High School Diploma -

Titusville Area High School

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Brittni Gallagher