Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittni Hamm

Aurora,CO

Summary

Dynamic professional with expertise in client relationship building and performance improvement. Proven ability to train and mentor staff while managing day-to-day operations effectively. Experienced leadership in team building, conflict resolution, and time management. Demonstrated success in training staff, enhancing operational efficiency, and maintaining high standards of customer service in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Lead Receptionist

Huron Animal Hospital
Thornton, CO
03.2024 - Current
  • Greeted clients and managed incoming calls at a busy animal hospital.
  • Processed payments and managed billing inquiries efficiently.
  • Trained new reception staff on office procedures and customer service standards.
  • Assisted veterinarians with client inquiries and care instructions.
  • Maintained accurate patient records in the hospital management system.
  • Monitored office supplies inventory levels and placed orders when necessary.
  • Handled administrative duties such as filing documents, printing reports, scanning files.
  • Assigned work tasks to subordinate receptionists and monitored their performance.
  • Compiled weekly activity reports for upper management highlighting any areas needing improvement or attention.

Campus Safety Officer (CSO)

Denver Public Schools (DPS)
Denver, CO
10.2022 - 03.2024
  • Monitored campus premises to ensure safety and security for students and staff.
  • Conducted regular patrols to detect and resolve potential safety hazards.
  • Responded promptly to emergencies, coordinating with local authorities as needed.
  • Maintained accurate records of incidents and safety inspections for reporting purposes.
  • Collaborated with school administration to enhance safety measures and policies.
  • Provided support during school events, ensuring a safe environment for participants.

Supervisor

K9 Resorts Daycare & luxury Hotel
Lone Tree, CO
10.2021 - 07.2022
  • Supervised daily operations in luxury pet daycare and hotel environment.
  • Trained and mentored staff on proper pet care protocols and safety procedures.
  • Coordinated scheduling and logistics for pet check-ins and check-outs.
  • Ensured cleanliness and organization of facilities to maintain high standards.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Mortgage loan Processor2

HCL Technologies
Highlands Ranch, CO
09.2020 - 04.2021
  • Reviewed mortgage applications for accuracy and completeness.
  • Processed loan files using proprietary mortgage software effectively.
  • Assisted in resolving issues related to loan processing procedures.
  • Collaborated with underwriters to ensure timely file submissions.
  • Ordered appraisals and title services on behalf of borrowers when necessary.
  • Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.

Registrar

St. Luke's Presbyterian Hospital
Denver, CO
04.2019 - 09.2020
  • Coordinated with healthcare staff to ensure smooth patient flow.
  • Managed patient registration processes efficiently and accurately.
  • Utilized electronic health record systems for data entry and management.
  • Resolved patient inquiries regarding registration and insurance issues effectively.
  • Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.

Manager (both)

Lane Bryant/Claire’s
Littleton, CO
12.2014 - 04.2019
  • Managed daily store operations and maintained high standards of customer service.
  • Oversaw inventory management and ensured accurate stock levels across all departments.
  • Coordinated promotional events to drive foot traffic and increase sales opportunities.
  • Resolved customer complaints quickly to maintain a positive shopping experience.
  • Monitored inventory, cash, and payroll processes to keep location running smoothly.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.

Education

B.A. - Biology, Psychology

Metropolitan State university of Denver
Denver, CO
12.2014

Assoc. Of Science -

Community College of Aurora
Aurora, CO
05.2011

Skills

  • Team building
  • Client relationship building
  • Time management expertise
  • Conflict resolution
  • Performance improvement
  • Multi-line phone system operation
  • Strategic planning
  • Security awareness
  • Strong organization
  • Training & Development
  • Cultural awareness
  • Team leadership

Accomplishments

  • Store led to presidents club within my 1st year of management-Lane Bryant retail-results driven.
  • Promoted to leadership in under a year average.
  • Recognized for time management, dependability, and outstanding service (i.e employee of the month) at every employment opportunity to date.

Timeline

Lead Receptionist

Huron Animal Hospital
03.2024 - Current

Campus Safety Officer (CSO)

Denver Public Schools (DPS)
10.2022 - 03.2024

Supervisor

K9 Resorts Daycare & luxury Hotel
10.2021 - 07.2022

Mortgage loan Processor2

HCL Technologies
09.2020 - 04.2021

Registrar

St. Luke's Presbyterian Hospital
04.2019 - 09.2020

Manager (both)

Lane Bryant/Claire’s
12.2014 - 04.2019

B.A. - Biology, Psychology

Metropolitan State university of Denver

Assoc. Of Science -

Community College of Aurora

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