Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittni Huffer

YORKTOWN,IN

Summary

Dedicated professional with a strong background in patient services and compassionate care at Community Health Network. Proven ability to ensure HIPAA compliance while delivering exceptional customer service. Dependable and safety-focused, I excel in high-pressure environments, enhancing patient experiences through effective communication and meticulous attention to detail.

Overview

14
14
years of professional experience
1
1
Certification

Work History

School Bus Driver

Yorktown Community Schools
09.2022 - Current
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.

Patient Access Representative

Community Health Network
08.2019 - 08.2022
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Optimized use of available resources by coordinating schedules among multiple modalities within the imaging department.
  • Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
  • Enhanced patient experience by efficiently scheduling imaging appointments and managing wait times.
  • Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.

Patient Care Technician

Community Health Network
08.2017 - 08.2019
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.

CNA

Community Long Term Care
06.2011 - 08.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

GED -

Highland High School
Anderson,IN

No Degree -

Indiana School of Phlebotomy
Indianapolis, IN

Skills

  • Dependable and reliable
  • Effective communication skills
  • Safety-focused
  • Safe driving practices
  • Patient services
  • Data collection
  • Compassionate care
  • Basic nursing care
  • Vitals documentation
  • Healthcare expertise
  • HIPAA compliance
  • Empathy and compassionate care

Certification

Indiana School of Phlebotomy

Timeline

School Bus Driver

Yorktown Community Schools
09.2022 - Current

Patient Access Representative

Community Health Network
08.2019 - 08.2022

Patient Care Technician

Community Health Network
08.2017 - 08.2019

CNA

Community Long Term Care
06.2011 - 08.2018

GED -

Highland High School

No Degree -

Indiana School of Phlebotomy

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