Brittni Lloyd
Chicago,IL
Summary
Program and Operations Coordinator with over six years of experience supporting client service, administrative operations, and project coordination across corporate and nonprofit sectors.
Proven ability to manage logistics, streamline documentation workflows, and engage diverse stakeholders. Strong organizational, communication, and problem-solving skills, with a commitment to delivering high-impact support in mission-driven environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Support Specialist
LexisNexis Risk Solutions
04.2023 - Current
- Delivered high-level support to government agencies and financial institutions, serving as a liaison to resolve technical and procedural issues related to asset verification for Social Security and Medicaid programs.
- Trained field personnel on new web-based tools and documentation processes, contributing to smoother transitions and reduced support requests.
- Responded to inquiries and documented resolutions in internal systems regarding the Asset Verification program.
- Maintained and updated procedural documentation, ensuring data accuracy and compliance with service level agreements.
- Met service-level agreements for response times and coverage.
- Processed financial institution registrations and account updates.
- Followed up with over 50 banking institutions and federal public assistance offices daily to complete outstanding requests via telephone, CRM system, and email.
- Coordinated with local and federal public assistance offices to verify client eligibility and troubleshoot application issues.
- Played a key role in onboarding new clients and transitioning them to automated systems, improving turnaround times, and client satisfaction.
- Developed and maintained strong client relationships, leading to increased loyalty and repeat business.
Clerical Assistant (Contract)
City Staffing With J.P. Morgan Chase
07.2023 - 07.2024
- Supported multiple departments by managing high-volume data entry and quality control for sensitive client accounts.
- Streamlined documentation processes by identifying data gaps, and ensuring consistent formatting and compliance.
- Verified, input, and retrieved data (e.g., client data, government agency information, etc.) Into the manual and automated systems.
- Maintained confidentiality standards while handling sensitive financial and personal data across multiple platforms.
Front desk / concierge
Titan Security
05.2022 - 06.2023
- Acted as the primary liaison for resident and visitor requests, ensuring smooth operations across high-traffic residential properties.
- Led incident debriefings and coordinated corrective actions to improve response times and safety outcomes.
- Assisted in developing and implementing security policies and procedures to reduce liability and risk.
- Responded to incidents, including emergencies, at the properties, and documented data on incidents for building and management.
- Processed cash, credit payments, and other forms of financial transactions.
- Trained and onboarded new team members in customer service best practices and compliance protocols, contributing to higher service ratings.
Lease Documentation & Records Coordinator
Unibail-Rodamco-Westfield
04.2016 - 06.2019
- Prepared, processed, and maintained leasing documents, and ensured compliance with company policies and legal requirements.
- Tracked incoming and outgoing files and materials, maintaining accurate records to identify potential discrepancies.
- Managed daily scanning and digital organization of large volumes of documentation into CRM and imaging systems, streamlining access and compliance tracking.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote information security.
- Served as the primary administrator for the department's CRM and document management system, streamlining operations, and increasing data accuracy.
- Improved digital file organization and processing times, cutting leasing documentation turnaround by 22%
Education
Bachelors of Arts -
Columbia College Chicago
Associate of Arts - Emphasis in Behavioral and Social Sciences, Liberal Arts and Sciences
West Los Angeles College
Skills
- Stakeholder engagement
- Data management
- Information retrieval
- Data verification and record retrieval
- Salesforce software
- CCH Software
- Written and oral communication
- Leadership and initiative
- Knowledge of medical terminology
- Speed typing (65 words per minute)
- Advanced with multiple CRM systems
- Microsoft Office 365
Certification
- Google Project Management Certificate - Coursera
Timeline
Clerical Assistant (Contract)
City Staffing With J.P. Morgan Chase
07.2023 - 07.2024
Client Support Specialist
LexisNexis Risk Solutions
04.2023 - Current
Front desk / concierge
Titan Security
05.2022 - 06.2023
Lease Documentation & Records Coordinator
Unibail-Rodamco-Westfield
04.2016 - 06.2019
Bachelors of Arts -
Columbia College Chicago
Associate of Arts - Emphasis in Behavioral and Social Sciences, Liberal Arts and Sciences
West Los Angeles College
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