Brittni Lloyd
Chicago,IL
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Mfort Security
Chicago, IL
11.2024 - 12.2025
- Monitored premises to ensure safety and security of staff and visitors.
- Responded to incidents, maintaining calm and order during emergency situations.
- Conducted regular patrols to identify potential security risks and enforce policies.
- Collaborated with law enforcement during investigations and reported findings promptly.
- Trained new security personnel on operational procedures and emergency response protocols.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Client Service Representative
LexisNexis Risk Solutions
Evanston, IL
04.2023 - 01.2024
- Delivered high-level support to government agencies and financial institutions, serving as a liaison to resolve technical and procedural issues related to asset verification for Social Security and Medicaid programs.
- Trained field personnel on new web-based tools and documentation processes, contributing to smoother transitions and reduced support requests.
- Documented responses & resolutions in internal systems regarding the Asset Verification program.
- Maintained and updated procedural documentation, ensuring data accuracy and compliance with service level agreements.
- Processed financial institution registrations and account updates.
- Handled a high volume of client inquiries through phone, live chat, CRM platform, and email.
- Coordinated with local and federal public assistance offices to verify client eligibility and troubleshoot application issues.
- Developed and maintained strong client relationships, leading to increased loyalty and repeat business
Front Desk Concierge
Titan Security
Chicago, IL
05.2022 - 04.2023
- Acted as the primary liaison for resident and visitor requests.
- Responded to incidents, including emergencies, at the properties, and documented incidents for building and management.
- Responded to building inquiries via phone and email, providing timely and accurate information to residents, staff, and external contacts.
- Trained and onboarded new employees in customer service best practices and compliance protocols.
- Assisted residences with reviewing and submitting outstanding account balances.
Lease Documentation & Records Coordinator
Unibail-Rodamco-Westfield
Los Angeles, CA
04.2016 - 06.2019
- Prepared and processed standard lease and amendment documents for scanning and delivery to staff and external clients.
- Tracked incoming and outgoing files and materials, maintaining accurate records to identify potential discrepancies.
- Maintained physical and computer-based filing systems for efficient document retrieval.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote information security.
- Handled mail (USPS, UPS, FedEx, DHL etc.) retrieval and distribution for the department.
Education
Bachelor Of Arts - Communications
Columbia College, Chicago
Chicago, ILMaster of Social Work -
Governors State University
Park Forest, IL5 2028
Skills
- Information retrieval
- Podcast Production
- Investigative reporting
- Written and oral communication
- Leadership and initiative
- Speed typing (65 words per minute)
- Advanced with multiple CRM systems
- Microsoft Office Suite
- Strong interpersonal skills
- Public speaking
- Social media engagement
- Strong interpersonal skills
- Report writing
- Interviewing skill
- Story development skill
Certification
- Google Project Management Certificate - Coursera
- Microsoft Public Relations and Communications Associate Professional Certificate - Coursera
Timeline
Security Officer
Mfort Security
11.2024 - 12.2025
Client Service Representative
LexisNexis Risk Solutions
04.2023 - 01.2024
Front Desk Concierge
Titan Security
05.2022 - 04.2023
Lease Documentation & Records Coordinator
Unibail-Rodamco-Westfield
04.2016 - 06.2019
Bachelor Of Arts - Communications
Columbia College, Chicago
Master of Social Work -
Governors State University
Volunteer Work
The Kindness Campaign - 07/2024 to Present
Internships
Just NLife Publication - Writer - 2024 to 2025