Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer Work
Internships
Generic

Brittni Lloyd

Chicago,IL

Summary

Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security Officer

Mfort Security
Chicago, IL
11.2024 - 12.2025
  • Monitored premises to ensure safety and security of staff and visitors.
  • Responded to incidents, maintaining calm and order during emergency situations.
  • Conducted regular patrols to identify potential security risks and enforce policies.
  • Collaborated with law enforcement during investigations and reported findings promptly.
  • Trained new security personnel on operational procedures and emergency response protocols.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Client Service Representative

LexisNexis Risk Solutions
Evanston, IL
04.2023 - 01.2024
  • Delivered high-level support to government agencies and financial institutions, serving as a liaison to resolve technical and procedural issues related to asset verification for Social Security and Medicaid programs.
  • Trained field personnel on new web-based tools and documentation processes, contributing to smoother transitions and reduced support requests.
  • Documented responses & resolutions in internal systems regarding the Asset Verification program.
  • Maintained and updated procedural documentation, ensuring data accuracy and compliance with service level agreements.
  • Processed financial institution registrations and account updates.
  • Handled a high volume of client inquiries through phone, live chat, CRM platform, and email.
  • Coordinated with local and federal public assistance offices to verify client eligibility and troubleshoot application issues.
  • Developed and maintained strong client relationships, leading to increased loyalty and repeat business

Front Desk Concierge

Titan Security
Chicago, IL
05.2022 - 04.2023
  • Acted as the primary liaison for resident and visitor requests.
  • Responded to incidents, including emergencies, at the properties, and documented incidents for building and management.
  • Responded to building inquiries via phone and email, providing timely and accurate information to residents, staff, and external contacts.
  • Trained and onboarded new employees in customer service best practices and compliance protocols.
  • Assisted residences with reviewing and submitting outstanding account balances.

Lease Documentation & Records Coordinator

Unibail-Rodamco-Westfield
Los Angeles, CA
04.2016 - 06.2019
  • Prepared and processed standard lease and amendment documents for scanning and delivery to staff and external clients.
  • Tracked incoming and outgoing files and materials, maintaining accurate records to identify potential discrepancies.
  • Maintained physical and computer-based filing systems for efficient document retrieval.
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote information security.
  • Handled mail (USPS, UPS, FedEx, DHL etc.) retrieval and distribution for the department.

Education

Bachelor Of Arts - Communications

Columbia College, Chicago
Chicago, IL

Master of Social Work -

Governors State University
Park Forest, IL
5 2028

Skills

  • Information retrieval
  • Podcast Production
  • Investigative reporting
  • Written and oral communication
  • Leadership and initiative
  • Speed typing (65 words per minute)
  • Advanced with multiple CRM systems
  • Microsoft Office Suite
  • Strong interpersonal skills
  • Public speaking
  • Social media engagement
  • Strong interpersonal skills
  • Report writing
  • Interviewing skill
  • Story development skill

Certification

  • Google Project Management Certificate - Coursera
  • Microsoft Public Relations and Communications Associate Professional Certificate - Coursera

Timeline

Security Officer

Mfort Security
11.2024 - 12.2025

Client Service Representative

LexisNexis Risk Solutions
04.2023 - 01.2024

Front Desk Concierge

Titan Security
05.2022 - 04.2023

Lease Documentation & Records Coordinator

Unibail-Rodamco-Westfield
04.2016 - 06.2019

Bachelor Of Arts - Communications

Columbia College, Chicago

Master of Social Work -

Governors State University

Volunteer Work

The Kindness Campaign -  07/2024 to Present 

Internships

Just NLife Publication - Writer - 2024 to 2025

Brittni Lloyd