Brittni McLaurin Worrell
Tacoma,WA
Summary
Goal-driven and dynamic administrative and financial services professional with 13 years of experience in debt management, customer service, admissions, sales, and administrative support. Strong background in conducting financial assessments, negotiating payment solutions, managing high-volume client communication, and maintaining strict compliance standards. Skilled in cross-functional collaboration, problem-solving, records management, and supporting clients through complex financial situations. Recognized for exceptional performance, accuracy, and professionalism in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Certified Debt Specialist
Beyond Finance
06.2022 - 11.2025
- Conduct in-depth financial assessments to evaluate client budgets, debt obligations, and eligibility for debt relief programs.
- Develop individualized debt management strategies and educate clients on available relief options.
- Serve as liaison between clients and creditors, successfully negotiating settlements and payment arrangements to improve client outcomes.
- Provide consistent, high-quality customer support through proactive communication, follow-ups, and progress monitoring.
- Maintain accurate, compliant documentation of all client interactions, payments, and settlement activity.
- Recognized as a Top Performer in 2023 and 2024 for high client conversion rates and strong negotiation outcomes.
Admissions Representative
Education Affiliates
05.2021 - 05.2022
- Managed 500+ weekly calls to screen prospective students, explain program requirements, and guide them through the enrollment process.
- Collaborated with academic departments, financial aid, and administrators to ensure seamless admissions workflows.
- Evaluated documentation to determine eligibility for certificate programs and financial aid.
- Provided ongoing administrative and customer support to hundreds of incoming and returning students.
- Maintained accurate records, addressed inquiries, and resolved admissions-related issues to meet organizational goals.
Legal Assistant
Rosenberg & Fayne Law Firm
10.2020 - 05.2021
- Conducted detailed legal research, reviewed discovery documents, case files, correspondence, witness statements, and audio transcripts to support attorneys in trial preparation.
- Drafted and edited 50+ legal documents weekly, including motions, letters, contracts, and agreements, ensuring accuracy and compliance with legal and privacy standards.
- Managed attorney calendars, hearings, deadlines, and filing schedules to ensure smooth daily operations.
- Interacted professionally with clients, attorneys, paralegals, court staff, and correctional facilities to coordinate meetings, gather documentation, and prepare for court appearances.
- Organized and maintained confidential legal files, ensuring accuracy and adherence to state guidelines.
- Conducted legal research, reviewed discovery materials, and summarized findings to support attorneys in trial preparation.
- Drafted and reviewed 50+ legal documents weekly, including correspondence, contracts, and agreements, ensuring compliance with privacy laws.
- Managed scheduling, file organization, client communication, and preparation for hearings and meetings.
- Coordinated with attorneys, clients, courts, and correctional facilities to ensure timely case progression.
Sales Consultant
Verizon Communications
05.2015 - 11.2019
- Secured thousands of sales annually and consistently exceeded sales targets using consultative selling, upselling, and strong product knowledge.
- Delivered exceptional customer service by resolving complex service, billing, and device issues, leading to high customer satisfaction ratings.
- Processed credit and debit payments accurately while following company guidelines and maintaining compliance with financial procedures.
- Trained and mentored 50+ new hires on customer service protocols, POS systems, sales strategy, and day-to-day business operations.
- Maintained expert-level knowledge of promotions, exchange policies, and financing options to improve customer experience.
- Earned multiple awards including Perfect Attendance, Rockstar Sales Performance, and Employee Spotlight 75K Club.
- Closed thousands of sales annually through consultative selling, needs assessment, and personalized product recommendations.
- Resolved billing, service, and device issues, consistently achieving high customer satisfaction.
- Trained and mentored 50+ new employees in customer service, system navigation, and sales processes.
- Maintained thorough knowledge of promotions, credit policies, and payment procedures to support accurate transactions.
- Earned multiple awards including Perfect Attendance, Rockstar Sales Performance, and Employee Spotlight 75K Club.
Server, Bartender, Hostess
Olive Garden
07.2012 - 11.2015
- Delivered high-volume customer service, handled conflict resolution, and supported multiple front-of-house roles in a fast-paced environment.
Education
Bachelor of Science - Criminal Justice
University of MD Eastern Shore
Skills
- Financial Assessments
- Debt Negotiation
- Client Support
- Records Management
- Calendar & Schedule Management
- Administrative Support
- Customer Service
- Admissions Processing
- Compliance & Documentation
- Microsoft Office Suite
- Cross-Functional Collaboration
- Problem-Solving
- Training & Onboarding
- Personal Finance
- High-Volume Communication
- Loan servicing
- Debt settlement
- Credit counseling
- Budgeting expertise
- Call center experience
- Client relations
- Complex Problem-solving
- Negotiation
- Account management
- Collections best practices
- Following conversation scripts
- Customer service
- Multitasking
- Updating customer accounts
- Data entry skills
- Risk assessment
- Payment processing
- Record keeping
- Cash handling
- Guest engagement
- POS system operation
Awards
Top Performer 2023 and 2024 (Beyond Finance), Rockstar Sales Performance Award (Verizon), Employee Spotlight 75K Club (Verizon), Perfect Attendance Award (Verizon), Employee of the year (Olive Garden)
Additional Experience
Wicomico County Public Schools | Substitute Teacher
Timeline
Certified Debt Specialist
Beyond Finance
06.2022 - 11.2025
Admissions Representative
Education Affiliates
05.2021 - 05.2022
Legal Assistant
Rosenberg & Fayne Law Firm
10.2020 - 05.2021
Sales Consultant
Verizon Communications
05.2015 - 11.2019
Server, Bartender, Hostess
Olive Garden
07.2012 - 11.2015
Bachelor of Science - Criminal Justice
University of MD Eastern Shore