Brittni McPartland
Eugene
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Store Manager
Marshalls
09.2022 - Current
- Manages the 8.6 million dollar store.
- Manages and directs the work of two Assistant Managers while maintaining overall store accountability.
- Accountable for all financial operations within the store(payroll, markdown compliance, cash control, petty cash, KPI's, etc.). Ensures accuracy, mitigates risk and makes continual recommendations for operational improvements.
- Ensures adherence to store payroll budgets. Analyzes actual store payroll and controllable expenses against budget and makes appropriate adjustments.
- Reviews and analyzes operational reports and audit results with ASMs.
- Delivers a positive customer experience.
- Drives a Loyalty Program to expand our customer base.
- Monitors compliance with labor, employment and safety regulations and practices and continually seeks out and acts on areas in need of improvement.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
Operations Manager
Marshalls
10.2019 - 09.2022
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
Merchandise Manager
Marshalls
08.2017 - 10.2019
- Managed 50-85 associates in store.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Analyzed industry trends to develop relevant offerings.
- Interacted with customers to obtain feedback and drive satisfaction.
- Reviewed customer feedback to identify trends and improve product selection.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
Merchandise Associate
Marshalls
02.2015 - 08.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Created attractive displays to promote items.
- Used pallet jacks to move and position merchandise.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced, and thanked all customers.
- Analyzed customer feedback and shopper trends to inform display designs.
- Developed visual merchandising plans and strategies to promote store offerings.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Summer Seasonal File Assistant
Members 1st FCU
06.2010 - 08.2012
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained physical and computer-based filing systems.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Monitored and updated filing systems to meet organization standards.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained log books and spreadsheets documenting file data and storage receipts.
Cashier
PetSmart Charities
06.2009 - 06.2012
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped with petcare when I transferred to the floor.
Education
No Degree - General Studies
Lock Haven University Of Pennsylvania
Lock Haven, PASkills
- Operational budgeting
- Personnel development
- Store operations oversight
- Store opening and closing
- Friendly and positive
- Strategic thinker
- Sales professional
- Employee training
- Verbal and written communication
- Supply ordering
- Sales expertise
- Goals and performance
- Expense tracking
- Flexible schedule
- Work Planning and Prioritization
- Payroll management
- Relationship building and management
Timeline
Store Manager
Marshalls
09.2022 - Current
Operations Manager
Marshalls
10.2019 - 09.2022
Merchandise Manager
Marshalls
08.2017 - 10.2019
Merchandise Associate
Marshalls
02.2015 - 08.2017
Summer Seasonal File Assistant
Members 1st FCU
06.2010 - 08.2012
Cashier
PetSmart Charities
06.2009 - 06.2012
No Degree - General Studies
Lock Haven University Of Pennsylvania
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