Brittni Mitchell
Woodland Hills,CA
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
My goal is to obtain a position within customer service/sales that will enable me to provide leadership while continuing my own professional growth.
Experienced in a high-volume call center, I am able to work at a fast pace while maintaining a positive and motivating attitude.
Overview
11
11
years of professional experience
Work History
Travel advisor
Automobile of Southern California
10.2021 - Current
- Answered inbound calls and emails regarding travel inquiries
- Sold international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotels
- Sold Allianz travel insurance coverage
- Attended travel shows and vender ship inspections
- Developed long standing relationships with members that built referrals and repeat business.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Outbound Sales/Travel Agency Sales
Viking Cruises
01.2017 - 07.2020
- Handled inbound calls.
- Contacted guests who have expressed interest in the Viking product to convert into sales.
- Assisted travel agents with making reservations for their clients.
- Assisted clients via chat with reservation and general cruise inquires.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Met the monthly call center average for conversion consistently
- Met and or exceeded quality assurance expectations consistently.
Customer Service Representative
Regal Medical Group
10.2012 - 12.2016
- Provided accurate and timely information to medical providers regarding claims status, payment status, payment history, provider billing information and patient referral status
- Re-examined claims and make well informed decisions on reprocessing of claims, updating provider billing records, Updating of CPT/ICD9/10 codes, and intracompany expedition request of patient referrals
- Assisted customers and patients with general questions, referral status, demographic updates, billing issues, referral issues and filing of complaints on behalf of customers and patients
- Trained new employees and offers best practices to veteran staff
- Assisted on several company and department projects
- Handled more than 75 inbound calls daily with a department minimum of 65 calls.
Education
Diploma -
Cleveland High School
Reseda, CA01.2003
Skills
- CRM
- Avaya
- Citrix
- PowerPoint
- MS Word
- Excel
- 10-key
- Impact
- Web champ
- Outlook
- Microsoft
- Microsoft teams
- OneSource
- MRM portal
- Apollo
- Itineraries
- Travel Arrangements
- Company Guidelines and procedures
- Overcoming objections
- Strong attention to detail
- Team building and leadership
References
References available upon request
Timeline
Travel advisor
Automobile of Southern California
10.2021 - Current
Outbound Sales/Travel Agency Sales
Viking Cruises
01.2017 - 07.2020
Customer Service Representative
Regal Medical Group
10.2012 - 12.2016
Diploma -
Cleveland High School
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