Brittni Mitchell
Woodland Hills,CA
Summary
My goal is to obtain a position within sales that will enable me to provide leadership while continuing my own professional growth. Experienced in a high-volume call center, I am able to work at a fast pace while maintaining a positive and motivating attitude. I’m committed to learning and sharing best practices with others.
Overview
12
12
years of professional experience
Work History
Reservation Sales/ Support Agent
Cunard Cruise Line
Valencia, CA
11.2023 - Current
- Assist call-in customers with questions and orders.
- Work with customers and travel agents making cruise reservations along with airfare, transfers and hotel stays.
- Explain features and advantages of Cunard Cruise line's products & services to promote sales.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Assist customers in navigating company website and placing online orders, improving overall user experience.
- Resolve customer complaints with empathy.
- Assist clients in resolving issues during their trip, ensuring a positive travel experience.
Senior Travel Advisor
AAA Auto Club
Encino, CA
10.2021 - Current
- Sold international and domestic travel packages including cruises, land packages, air fare and hotels.
- Work directly with 3rd party venders creating itineraries tailored to the client's request.
Provide my knowledge and expertise from personal experiences and/or education study trips. - Attend travel shows and vender ship inspections.
- Develop long standing relationships with my clients that built referrals and repeat business.
- Make appropriate recommendations to ensure their trip experience is more than expected and tailored to client's expectations.
Outbound Sales/ TA Reservation Agent
Viking Cruises
Woodland Hills
01.2017 - 07.2020
- Contacted guests who have expressed interest in the Viking product.
- Assisted travel agent with making reservations for their clients.
- Assisted clients via chat with reservations and general inquires.
- Sold 1.4 million dollars in cruises in the months of June 2019, September 2019 and January 2020
- Demonstrated the ability to drive growth and achieve higher results through effective strategies based on a . understanding of the travel market, industry and sales process
Customer Service Representative
Regal Medical Group
10.2012 - 12.2016
- Provided accurate and timely information to medical providers regarding claims status, payment status, payment history, provider billing information and patient referral status.
- Re-examined claims and made decisions on reprocessing of claims, updating provider billing records, Updating of CPT/ICD9/10 codes, and intra‐company expedition request of patient referrals
- Assisted providers and patients with general questions, referral status, demographic updates, billing issues, referral issues and filing of complaints on behalf of customers and patients
Education
High School Diploma -
Cleveland High School
Reseda, CA06.2003
Skills
- CRM
- Avaya
- Citrix
- PowerPoint
- MS Word
- Excel
- CX one
- Impact
- Web champ
- Outlook
- Polar Online
Timeline
Reservation Sales/ Support Agent
Cunard Cruise Line
11.2023 - Current
Senior Travel Advisor
AAA Auto Club
10.2021 - Current
Outbound Sales/ TA Reservation Agent
Viking Cruises
01.2017 - 07.2020
Customer Service Representative
Regal Medical Group
10.2012 - 12.2016
High School Diploma -
Cleveland High School
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