Brittni Morago
Denver,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Support Administrator
Telecrafter Products
01.2022 - Current
- Enhanced customer satisfaction with prompt and accurate order processing.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Promptly responded to inquiries and requests from prospective customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Administrative Assistant
A&K Appliance Repair
01.2018 - 12.2020
- Scheduled client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Prepared and checked outbound shipments for accuracy.
- Routed incoming mail and messages to relevant personnel without delay.
- Responded to inquiries from callers seeking information.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
Westerra Credit Union
01.2017 - 01.2018
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promptly responded to inquiries and requests from prospective customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Nordstrom Call Center
11.2014 - 12.2016
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
John F Kennedy
Denver05.2007
Skills
- Team Leadership
- Project Management
- Data retrieval systems
- Bookkeeping
- Support Services
- Multitasking and Organization
- Office Management
- Phone and Email Etiquette
Timeline
Sales Support Administrator
Telecrafter Products
01.2022 - Current
Administrative Assistant
A&K Appliance Repair
01.2018 - 12.2020
Customer Service Representative
Westerra Credit Union
01.2017 - 01.2018
Customer Service Representative
Nordstrom Call Center
11.2014 - 12.2016
High School Diploma -
John F Kennedy
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