Brittni Moran
Clinton,Utah
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Systemic Formulas
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Playground Supervisor
Davis School District
10.2021 - 01.2023
- Administered basic first aid to treat injuries or illnesses.
- Oversaw children on playground to monitor safety and suitability of activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Cultivated an inclusive atmosphere on the playground by encouraging participation from all students, regardless of differing abilities or interests.
- Acted as a positive role model for students through responsible behavior and adherence to school policies while supervising the playground area.
- Promoted physical activity among students through the organization of engaging games and activities during recess periods.
- Coordinated with other Playground Supervisors to ensure consistent coverage throughout the day, maintaining a safe environment for all children at playtimes.
Customer Service Cashier
At Home
01.2017 - 11.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Mountain High School
Kaysville, UT06.2007
Skills
- Customer Service
- Detail-oriented
- Interpersonal skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Professional telephone demeanor
- Scheduling
- Product Knowledge
- Administrative Support
- Prioritization
Timeline
Customer Service Representative
Systemic Formulas
01.2023 - Current
Playground Supervisor
Davis School District
10.2021 - 01.2023
Customer Service Cashier
At Home
01.2017 - 11.2021
Mountain High School
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