BRITTNI PHILLIPS
Murfreesboro,Tn
Summary
I am a driven and ambitious professional, seeking a full-time position within a company that I can become an integral part of the team. I have 10+ years of experience with HR, Operations, and Managerial positions.
Overview
9
9
years of professional experience
Work History
ASSISTANT MANAGER
Cracker Barrel Old Country Store
Manchester, TN
09.2024 - Current
- Facilitated the development of staff by providing training, coaching, and performance reviews
- Developed policies and procedures that improved customer satisfaction ratings
- Increased occupancy through dynamic marketing initiatives
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Manager
Puckett's BBQ
Murfreesboro, TN
12.2023 - 09.2024
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
CFO/COO
Platinum Built Training
Murfreesboro, Tn
06.2020 - 08.2023
- Onboarding, training for new hires as well as all HR responsibilities
- Oversee financial management, budget management, accounting, and payroll activities
- Monitored and improved efficiency of processes, team performance, and customer service
- Developed the implemented operational procedures to ensure quality standards are met
- Merchandise design, ordering, and inventory tracking
- Organizing clientele profiles, appointments, and invoices
GENERAL MANAGER
Cracker Barrel Old Country Store
Murfreesboro, Tn
01.2016 - 01.2020
- Developed and implemented operational strategies to improve efficiency and reduce costs
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels
- Monitored KPIs for sales, customer service, and operations
Education
Bachelor of Arts - Psychology
Purdue University
01.2010
Skills
- G-Suite/MS Office Suite
- Accounting & Budgeting
- PR and Marketing
- Time Management
- Calendar Management
- Human Resources
- Sales, Recruiting, Hiring
- Policies and Procedures
- Employee training
- Vendor relationship management
Timeline
ASSISTANT MANAGER
Cracker Barrel Old Country Store
09.2024 - Current
Assistant Manager
Puckett's BBQ
12.2023 - 09.2024
CFO/COO
Platinum Built Training
06.2020 - 08.2023
GENERAL MANAGER
Cracker Barrel Old Country Store
01.2016 - 01.2020
Bachelor of Arts - Psychology
Purdue University
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