Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittni Prince

Greensboro,NC

Summary

Highly organized, polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. With background in managing administrative tasks, such as document management, data entry, appointment scheduling and providing customer service. Devoted to giving every customer a positive and memorable experience. In previous roles, have streamlined office operations, improved workflow efficiency and contributed significantly to team success through hard work, flexibility and problem-solving abilities. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

12
12
years of professional experience

Work History

Accounting Assistant

Triad Landscape Supply
Kernersville , NC
03.2020 - Current
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted in the preparation of monthly financial statements and reports.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Reconciled bank accounts on a regular basis.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Reviewed customer accounts to ensure accuracy of billing information and payment terms.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Oversaw daily operations of small business including customer service and financial management.

Office Manager

Triad Weed Free
Kernersville, NC
10.2015 - Current
  • Created budgets and monitored expenses to stay within budget limits.
  • Answered customer inquiries over the phone and through email.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
  • Developed business plans and strategies to grow small business.
  • Oversaw daily operations of small business including customer service and financial management.
  • Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
  • Implemented customer service protocols to enhance satisfaction and loyalty.

Dispatcher

All State Express
Kernersville, NC
03.2013 - 11.2015
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Updated records of driver locations, delays, and cancellations.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Verified driver credentials prior to assigning them a route or task.
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Education

High School Diploma -

Western Guilford High School
Greensboro, NC
06-2007

Some College (No Degree) - General Studies

Gtcc Middle College High School
Jamestown, NC

Skills

  • Organization skills
  • Clerical Support
  • Spreadsheet tracking
  • Office Administration
  • Human resources administration
  • Administrative Support
  • Scheduling
  • Driver communication
  • Dispatch Coordination
  • Customer Service
  • Inbound and Outbound Calling
  • Office Management
  • Bookkeeping
  • Driven and Determined
  • Accounting oversight
  • Multitasking and prioritization
  • Reception desk management
  • Customer/Client relations
  • Data Entry

Timeline

Accounting Assistant

Triad Landscape Supply
03.2020 - Current

Office Manager

Triad Weed Free
10.2015 - Current

Dispatcher

All State Express
03.2013 - 11.2015

High School Diploma -

Western Guilford High School

Some College (No Degree) - General Studies

Gtcc Middle College High School

Similar Profiles

CREATE PROFILE
Brittni Prince