Brittni Riley

-Improved financial accuracy by maintaining organized records of all transactions and reconciliations.

-Assisted in streamlining processes for increased efficiency with data entry tasks.

-Reduced errors in financial statements through meticulous review and verification of recorded transactions.

-Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.

-Assisted bookkeepers in providing support documentation required for audits.

-Filed invoices with processed checks to maintain orderly accounting filing system.

-Created and maintained detailed, organized and timely records of transactions to support legal compliance.

-Enhanced employee satisfaction by implementing streamlined HR policies and procedures.

-Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.

-Streamlined recruitment processes, expediting the hiring of qualified candidates.

-Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.

-Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.

-Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.

-Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

-Resolved employee complaints and grievances successfully through mediation and collaboration.

-Enhanced customer satisfaction by streamlining support processes and implementing new strategies.

-Increased team productivity by providing ongoing training and support to customer service representatives.

-Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

-Reduced customer complaints, proactively addressing issues and implementing effective solutions.

-Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

-Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

-Supervised all areas of restaurant to keep it clean and well-maintained.

-Worked closely with restaurant owner to develop and implement marketing initiatives.

-Developed strong working relationships with staff, fostering a positive work environment.

-Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.

-Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.

-Developed strong relationships with suppliers, resulting in reduced costs and better quality products.

-Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

-Developed strong relationships with suppliers, resulting in reduced costs and better quality products.

-Optimized inventory control procedures to minimize stockouts and excess inventory levels.

-Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

-Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

-Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

-Completed cash and credit card transactions accurately using POS software.