Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittni Rodgers

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Tax Preparer

SMT Tax Services
Houston, TX
11.2023 - Current
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.

Server

Waffle House
Myrtle Beach, SC
05.2023 - 01.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Monitored dining room for cleanliness and proper set-up at all times.

Server

Olive Garden
Myrtle Beach, SC
11.2022 - 01.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Package Handler

UPS
Columbus, OH
11.2021 - 10.2022
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.

Driver

Jet Wash
Pataskala, OH
01.2020 - 01.2021
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Documented daily mileage, gas and other data.

Server

PlumRun Winery
Grove City, OH
03.2019 - 12.2019
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Driver

ASAP Transportation
Columbus, Ohio
05.2017 - 02.2019
  • Checked all medical documents for accuracy prior to transporting patients.
  • Greeted and assisted patients in wheelchairs to their appointments.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
  • Recorded accurate times of departure and arrival on log sheets.

Night Auditor

Motel 6 Hotel
Columbus , OH
06.2013 - 10.2017
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.

Front Desk Agent

Red Roof Inn Plus
Columbus , Ohio
11.2015 - 11.2016
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.

Hosekeeping

Knights Inn Motel
Westerville, Ohio
12.2010 - 05.2013
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Delivered products to customer locations on time.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.

Crew Trainer

McDonald's
Gahanna, OH
07.2004 - 09.2009
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Operated cash register to process customer payments accurately and efficiently.
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Assisted management in developing strategies to improve customer service standards.
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.

Education

Associate of Arts - Fundamentals of Business

University of Phoenix
Tempe, AZ
03-2023

Skills

  • Benefits documentation
  • Individual returns preparation
  • Corporate tax preparation
  • Tax reporting
  • Casual Dining Services
  • Point Of Sale (Pos) System Operations
  • Liquor, Wine, And Food Service
  • Upselling Skills
  • Multitasking and Organization
  • Financial Reporting
  • Guest Services
  • Delivery Schedule Development
  • Truck loading
  • Freight Handling
  • Equipment Operations
  • Guest Registration
  • Invoicing and Billing
  • Reservation Processing
  • Attention To Detail
  • Quality Service
  • Housekeeping
  • Decision-making capabilities
  • Complaint resolution
  • Cash Handling
  • Cleaning

Certification

  • PTIN
  • Due Diligence Certificate
  • EIN
  • State of Ohio Business License
  • Associates Degree

Timeline

Tax Preparer

SMT Tax Services
11.2023 - Current

Server

Waffle House
05.2023 - 01.2024

Server

Olive Garden
11.2022 - 01.2024

Package Handler

UPS
11.2021 - 10.2022

Driver

Jet Wash
01.2020 - 01.2021

Server

PlumRun Winery
03.2019 - 12.2019

Driver

ASAP Transportation
05.2017 - 02.2019

Front Desk Agent

Red Roof Inn Plus
11.2015 - 11.2016

Night Auditor

Motel 6 Hotel
06.2013 - 10.2017

Hosekeeping

Knights Inn Motel
12.2010 - 05.2013

Crew Trainer

McDonald's
07.2004 - 09.2009

Associate of Arts - Fundamentals of Business

University of Phoenix

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Brittni Rodgers