Summary
Overview
Work History
Education
Skills
Timeline
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Brittni Schmitz

Warner Robins,GA

Summary

Experienced automotive professional with over 14 years at Hughes Honda. Developed strong communication and organizational skills in the Business Development Center (BDC) before advancing to roles as a Service Advisor, sales associate, and BDC Director. Led a team to improve customer engagement and operational efficiency, demonstrating excellent relationship management with clients and vendors to strengthen partnerships and boost sales performance.

Skilled Business Development leader offering 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

15
15
years of professional experience

Work History

Business Development Center Director

Hughes Honda
01.2019 - Current
  • Oversee and analyze CRM data to track lead activity, conversion rates, and overall performance, making recommendations for process improvements.
  • Implement training programs to ensure that all BDC representatives meet standards in communication, product knowledge, and customer service.
  • Work closely with upper management to develop monthly and quarterly goals for the BDC team, track progress, and adjust strategies as needed.
  • Lead and manage a team of BDC representatives to handle inbound and outbound customer inquiries, ensuring optimal customer engagement and follow-up.
  • Coordinate closely with the sales and service departments to streamline communication and ensure alignment on promotional activities and customer outreach.
  • Oversee and analyze CRM data to track lead activity, conversion rates, and overall performance, making recommendations for process improvements.
  • Manage a multi-line phone system, directing calls to the appropriate departments and handling customer inquiries regarding sales, service, and parts.
  • Provide information about new and used vehicles, service offerings, promotions, and dealership policies.

Sales Associate

Hughes Honda
09.2015 - 01.2019
  • Making customers feel at ease and enjoy their shopping experience.
  • Greeting customers and assisting them in making their purchasing decisions.
  • Demonstrating vehicles by explaining specifications, capabilities, and features; taking test drives and explaining warranties.
  • Strategically negotiating with customers to close deals and increase sales.
  • Identifying the customer’s needs and wants and matching them with the solution and vehicle that best fits their circumstances/situation.
  • Earned reputation as a top performer in new car sales.

Service Advisor/Writer

Hughes Honda
10.2013 - 09.2015
  • Scheduling and distributing work to effect maximum output.
  • Selling automotive repair and maintenance.
  • Ensuring the highest levels of customer satisfaction.
  • Coordinating recommendations with technicians and presenting information to customers.
  • Entering data for new and old customers.
  • Managing times waits on how long service repairs will take.
  • Handling warranty repair claims over the phone with warranty companies.
  • Collecting payments from customers.

BDC Specialist

Hughes Honda
09.2010 - 10.2013
  • Managing internet sales leads, responding to inquiries in a timely fashion, and answering questions on available stock.
  • Maintaining an ongoing customer database to capture repeat business.
  • Scheduling appointments with interested customers for test drives.
  • Learning all models, trims and packages to assure customer’s needs.
  • Answering chats and answering phones.
  • Communicating between management, sales associates and customers.

Education

High School Diploma -

Biloxi High School
Biloxi, Mississippi
06-2004

Skills

  • Sales tracking
  • Client relationship building
  • Business development
  • Upselling
  • Customer service
  • Contact follow-up
  • Product demonstrations
  • Listening skills
  • Negotiation tactics
  • Product sales
  • Excellent people skills
  • Verbal/written communication

Timeline

Business Development Center Director

Hughes Honda
01.2019 - Current

Sales Associate

Hughes Honda
09.2015 - 01.2019

Service Advisor/Writer

Hughes Honda
10.2013 - 09.2015

BDC Specialist

Hughes Honda
09.2010 - 10.2013

High School Diploma -

Biloxi High School

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Brittni Schmitz